The United Kingdom is one of the more ‘mature’ franchise markets of all the nations that have embraced franchising as a vehicle for business growth. At the time of writing, the latest published NatWest/British Franchise Association Franchise Survey (the Survey) was the 2015 Survey. The 2015 Survey reported a total of 901 franchise systems in the United Kingdom. The Survey also reported that the overall contribution of franchising to the UK economy was about £15.1 billion, an increase of 46 per cent over the past 10 years and up 10 per cent since the previous survey in 2013.

The Survey goes on to report that between them, the franchise systems in the United Kingdom operate an estimated total of 44,200 franchised units, representing a 14 per cent growth in two years. On average, these businesses are becoming larger as the sector matures, with more than half those surveyed claiming a turnover in excess of £250,000. In addition, employment per unit continues to increase, with one-third now employing 10 or more staff; this is partly due to the rise in franchised units within the hotel and catering sector, which generally have higher numbers of staff.

The majority (80 per cent) of franchise systems in the United Kingdom are UK-owned, which is a huge contrast to 25 years ago, when the majority of systems were imported from the United States. About one in four systems have operations outside the United Kingdom and for those franchisors that do not currently operate internationally, one in nine (11 per cent) would consider doing so in the future. The number of franchisees has fallen by 15 per cent but franchisees are now operating more units. Currently 30 per cent of franchisees operate multiple units and this is expected to continue, with 20 per cent of franchisees anticipating increasing their operation in the next 12 months.

Sectorally, the Survey concludes that health and fitness franchises are increasing, as well-being awareness grows and established brands from overseas enter the UK market. A less positive outlook was revealed in the transport and vehicle services sector and the business and commercial services sector, both of which saw little growth in the past decade. They made up just over 17 per cent of all units in the survey, compared with a quarter in 2005. However, a record 97 per cent of franchisee-owned units reported profitability and commercial failure rates were correspondingly low (4.6 per cent) when compared with failure rates for small and medium-sized enterprises generally.

The United Kingdom’s national franchise association is the British Franchise Association (BFA), which was formed in 1977. The BFA is a voluntary self-regulating body whose stated aim is ‘to promote ethical franchising practice in the United Kingdom and help the industry develop credibility, influence and favourable circumstances for growth’.


i Restrictions

Typically, there are no restrictions faced by foreign franchisors in terms of the granting of master franchises or development rights to a local entity in the United Kingdom. The United Kingdom is generally considered to be a relatively easy and regulation light place in which to do business. Foreign ownership and investment in the United Kingdom – in terms of foreign franchisors owning equity in a local business or owning commercial or residential property (or other assets) – is subject to very few regulations. With relatively benign immigration laws and no mandatory approval conditions, there is little by way of legal barriers to, or restrictions on, foreign franchisors entering the UK market.

ii Foreign exchange and tax

There are no foreign exchange controls or restrictions on foreign currency payments that are applicable to cross-border franchising in the United Kingdom. It is, however, important that the franchise agreement expressly details the choice of payment currency, together with the rate and time of the conversion for payments where applicable.

An overseas or foreign franchisor will be exempt from UK tax unless:

  • a it carries on a trade or business through a permanent establishment in the United Kingdom; or
  • b it receives certain UK-sourced income that is subject to UK withholding taxes (for example, certain royalty or interest payments; see also Section V).


i Brand search

The key intellectual property rights that will form part of a franchise business concept are trademarks; domain names; copyright – particularly in respect of materials such as the operations manuals, website and social media text and advertising, marketing and promotional literature – and database rights. To a lesser extent patents, design rights and image rights may play a role in the franchise business concept.

As copyright is a non-registrable right the key registered (or registrable) right is the trademark, or the franchisor’s brand rights as they are commonly referred to. For the franchisor looking to register its trademarks, the recommended searches from a UK perspective are, with respect to registered trademarks, the centralised systems offered on the trademarks section of the UK Intellectual Property website and the trademarks section of the European Union Intellectual Property Office (EUIPO) website (for European Union trademarks, or EUTMs).

Searches should be carried out for both identical and similar marks and consideration given as to whether the trademarks are being used against identical or similar goods and services to those of the franchisor.

It is also recommended that general internet searches be carried out to check what trademarks are being used in the public domain, particularly those that are not registered and thus not identifiable on the trademark registers but that could still pose a threat to the franchisor’s trademarks because of their use in the public domain.

If the franchisor’s trademark is not registered and there are no registered trademarks identified through the searches that are identical or similar to that of the franchisor’s trademark, an application for registration should be made as quickly as possible. If, however, searches identify that there are already registered trademarks identical or similar to that of the franchisor, the franchisor could be at risk of having infringement proceedings brought against it for the use of its trademark and should therefore stop all use of its trademark and consider what changes could be made to its trademark so that the mark cannot be deemed identical or similar to any others currently registered. The new trademark should then be registered to ensure it is protected going forwards.

In addition to carrying out regular trademark searches, it is advisable – particularly so that expensive opposition, invalidity or infringement proceedings can be avoided – that a trademark-watching service be set up to ensure that the franchisor or franchisee is continually notified of any potentially conflicting trademarks that other parties are applying to have registered with one of the trademark registries. The costs of such a service varies depending on the search criteria, in particular the number of trademarks required to be watched and what trademark classes need to be covered.

With regards to domain name searches, there is no centralised system as there is for trademarks. It is, however, possible to check whether a domain name has been registered using a WHOIS service.

ii Brand protection

To protect the franchisor’s brand it is important that the franchisor’s trademarks and domain names are correctly registered.

For UK trademarks, applications are made to the UK Intellectual Property Office (UKIPO). For franchisors looking at additional expansion in Europe it is advisable to obtain (depending on the precise European markets that a franchisor is looking to promote and provide its goods and services in an EUTM, which provides trademark protection in each Member State of the EU. An EUTM application is made to the EUIPO in Alicante, Spain. Alternatively, an international registration can be applied for (specifying the individual countries in which it is desired to protect the trademarks) through the World Intellectual Property Organisation (WIPO) under the Madrid Protocol.

The franchisor will need to determine which of its goods and services should be subject to registered trademark rights for the purposes of the franchise business and provide a description of each. It is often advisable to seek the advice of a specialist trademark solicitor when preparing the trademark application, in particular which goods and services should be included in the trademark specification. For UK and EU trademarks registered with the UKIPO and the EUIPO respectively, the classification system is divided into different classes, with goods in classes 1 to 34 and services in classes 35 to 45.

It is important to ensure that the franchisor’s registered trademark specifications are sufficiently broad to cover all the goods and services currently offered by the franchise business to ensure that no other entity can use identical or similar trademarks in relation to identical or similar goods and services, thus causing the consumers of the franchise business to be confused as to the origin of the goods and services being offered to them. The trademark specification should also cover goods and services that the franchise business might be looking to expand into in the future and thus not limit the direction of the franchise business.

In relation to domain names, as with the searches, there is no centralised system for domain name registration, therefore registration of a domain name is carried out through a registrar. There are a large number of registrars and the choice of registrar will be determined by price, reputation for reliability and other services offered such as website hosting, and domain name portfolio management. A domain name is registered for a set period (for example, two years) and will have to be renewed once that period is up.

iii Enforcement

There is an array of potential protection techniques enforcing intellectual property rights (IPRs), as well as protection in the event that a franchisor’s franchisee (or master or developer) infringes the franchisor’s IPRs. A number of IPR enforcement strategies are, however, equally applicable to the scenario in which an independent third party infringes the franchisor’s IPRs.

Part of an effective strategy is to ensure that the franchisor’s IPRs are correctly protected in the first place.

Contractual provisions

In addition to formal or registered protection for IPRs such as trademarks, domain names, patents and designs (as discussed above) a well-drafted franchise agreement should provide the franchisor (at least in terms of its franchise network) with contractual protection against infringement of its IPRs by franchisees.

As a minimum, the franchise agreement should include:

  • a an appropriately worded grant of rights clause defining the extent and limits of the franchisee’s right to use the franchisor’s IPRs;
  • b confidentiality provisions obliging the franchisee to only use and disseminate the franchisor’s IPRs, know-how and confidential information to the extent necessary for the operation of the business;
  • c IPRs clauses regarding the franchisee’s permitted uses of the franchisor’s IPRs, together with express provisions regarding non-infringing use of the IPRs and how infringement actions are to be dealt with; and
  • d provisions regarding the collection, use and sharing of data and related database rights.

In addition to the above in-term provisions regarding the appropriate use of IPRs and materials featuring IPRs, it is important that the franchise agreement expressly details appropriate post-termination or expiration provisions regarding a terminated or expired franchisee’s non-use of the franchisor’s IPRs, including debranding obligations and time lines for so doing.

Operational and organisational methods

Closely tied in with and backed up by contractual provisions should be certain operational and organisational measures, including:

  • a initial and ongoing training emphasising key messages regarding the use of IPRs, know-how and confidential information;
  • b appropriate confidentiality, copyright and no copying notices on key operational documentation, including the manual – as well as technical and IT safeguards for such operational information as the franchisor makes available online;
  • c template stationery and promotional materials provided by the franchisor to ensure that the franchisor’s IPRs are used in the correct manner; and
  • d appropriate policies and training regarding the franchisee’s use of branded email accounts and branded social media.
Legal enforcement

With regard to enforcement for registered trademarks, if ‘cease-and-desist’-style letters fail to resolve the issue, then a franchisor can seek injunctive relief to stop the infringing use by the franchisee (or third party) together with a claim for damages or an account of profits unlawfully made by the franchisee. In determining whether injunctive relief should be granted the court will have regard to the balance of convenience between the parties’ interests and the prospect of unquantifiable or irreversible harm (or both).

With unregistered trademarks, a claim can be brought under the common law for the tort of ‘passing off’. The franchisor will be required to establish that:

  • a it has goodwill in its unregistered marks;
  • b that the franchisee has made misrepresentations to customers or prospective customers that amount to a false imitation of the franchisor’s branded goods or services; and
  • c that as a consequence of the franchisee’s actions, the franchisor has suffered loss (i.e., loss or diversion of business).

As passing-off actions tend to be more complex and costly as compared with relatively simple trademark infringement actions, well-advised franchisors tend to invest in a brand protection (including searches) and registration programme at the outset.

In respect of domain name actions, proceedings can be initiated against cybersquatters and others infringing trademarks through use of a domain name. The relevant rules and procedure differ depending on the type of domain name. For example, disputes over .com, .net and .org domain names are governed by the ICANN Uniform Domain Name Dispute Resolution Policy (UDRP)2 and .co.uk by the Nominet Dispute Resolution Service policy.3 Disputes under the UDRP are heard by a number of tribunals, for example, WIPO.4

Disputes in relation to UK domain names are heard by the Nominet Dispute Resolution Service. Domain name dispute resolution proceedings are generally simple and low cost. Proceedings are conducted on paper and hearings are extremely rare.

With regard to the protection of IPRs such as copyright and items such as know-how and confidential information, much like with trademarks, the franchisor’s enforcement options will initially start with correspondence between the franchisor’s and franchisee’s legal advisers, which, if unsuccessful, may result in an application for an injunction by the franchisor and depending on the nature of the franchisee’s conduct, a subsequent court-based trial to determine the franchisor’s possible remedies.

iv Data protection, cybercrime, social media and e-commerce

After a period of incremental development of the laws that regulate data protection and security, Europe is in the process of undergoing considerable change in these areas of regulation.

For over 15 years, the key pieces of data protection legislation in the European Union have been the Data Protection Directive 95/46/EC and the Privacy and Electronic Communications Directive 2002/58 EC (as amended). The former regulates all personal data processing, the latter electronic and telephone marketing, the use of online tracking technologies such as cookies and a number of other communications issues.

In the United Kingdom, these Directives have been implemented as the Data Protection Act 1998 (DPA) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as amended). In May 2018, the Data Protection Directive will be superseded by the General Data Protection Regulation (GDPR), which will have direct effect and therefore will not need to be implemented by domestic legislation in Member States. In the context of the United Kingdom’s exit from the European Union following the June 2016 Brexit referendum, the GDPR will be adopted into law before any Brexit takes effect. A replacement for the Privacy and Electronic Commutations Directive is also expected to be announced in early 2017. Even if the United Kingdom were to legislate away or ignore the GDPR and any replacement to the Privacy and Electronic Communications Directive, any UK-based franchisor or franchisee whose business targeted European Union customers or staff would be regulated by this legislation, and would therefore need to comply with the relevant provisions.

Given that many franchisors will want to retain rights of access to and use of data obtained via its franchisees, contractual arrangements made between franchisors and franchisees will need to be updated to account for the implications of the new data protection laws that Europe will shortly introduce, not least because the fines for non-compliance will increase dramatically under the GDPR (see below).

An introduction to current obligations under the DPA

At present, the DPA is likely to impose obligations on franchisors and franchisees with respect to any customer, staff or supplier personal data that they process, as in most situations both are likely to be considered data controllers.

If franchisors and franchisees are data controllers, they will need to notify the UK Information Commissioner’s Office of their data processing activities and pay an annual registration fee.

Other obligations under the DPA include the need to abide by the data protection principles outlined in Chapter 7. In practice, this will mean ensuring that notice is given to relevant individuals (by either the franchisor or the franchisee) about what data are collected, with whom they are shared and how they are used, as well as ensuring that there is a legitimate basis for processing the data, such as consent. Consent may also be required for direct marketing, with opt-in consent required for marketing conducted by email, SMS or fax. The data should not then be used in any other way that is incompatible with the specified purposes, and appropriate steps should be taken to ensure data are secure, accurate, kept only as long as necessary and not excessive. The use of customer data in accordance with these principles is particularly important to enable a franchisor to contact customers obtained by franchisees or to provide a new franchisee with access to a former franchisee’s customer database.

The final data protection principle in the DPA relates to international transfers of data. If data are being made available from the United Kingdom to a franchisor outside the EEA, then the UK organisation (i.e., most typically a UK master franchisee or developer) will need to consider the data transfer restrictions, which only allow transfers to take place where data will be ‘adequately protected’. Similar data transfer restrictions exist under the GDPR.

An introduction to future obligations under the GDPR

From 25 May 2018, the GDPR will introduce significant new personal data processing obligations and significantly higher fines than are currently imposed in the European Union for non-compliance – the maximum fine that can be imposed under the GDPR will be a figure equivalent to the greater of 4 per cent of worldwide turnover or €20 million.

The GDPR will also introduce a requirement for data breaches to be proactively notified to regulators and to individuals affected by the breach.

Under the GDPR, new accountability or data governance measures will also need to be implemented, which include running data protection impact assessments, audits, policy reviews, activity records and (potentially) appointing a data protection officer.

In most situations, franchisors and franchisees will continue to be considered data controllers, and therefore they will be required to adhere to the processing principles outlined in Article 5 of the GDPR. These principles cover the lawfulness, fairness and transparency of data processing, limitations on the purposes of data processing, data minimisation, data accuracy, limitations on the storage of data, and the integrity and confidentiality of data processing. The GDPR requires that there is a ‘lawful’ basis for processing and gives a range of examples that are very similar to those under the DPA, including consent.

The requirements for consent have, however, become stricter when compared with the DPA, and franchisors and franchisees alike should be aware that there is an effective prohibition on ‘bundled’ consents and the offering of services that are contingent upon consent for processing. Consent must also be separable from other written agreements, clearly presented and as easily revoked as given. As under the DPA, the use of customer data in light of the requirements set out by the GDPR will be crucial for ensuring that franchisors are able to lawfully contact customers obtained by franchisees, provide a new franchisee with access to a former franchisee’s customer database, and to guarantee that franchisors and franchisees are able to lawfully carry out direct marketing.

Individuals, including a franchisor’s customers and staff will obtain significant new rights under the GDPR, including the right to demand, in certain circumstances, that their personal data are transferred to a replacement service provider (the ‘right to data portability’), and the right to demand the erasure of inaccurate information (the ‘right to be forgotten’.)

If a UK franchisee is importing data from a franchisor based outside the EEA, it will need to consider whether there are any relevant data transfer rules in that particular country with which it needs to comply.

Taking all the above points together, franchisors and franchisee would be well advised to review their contractual and operational procedures to ensure that they are prepared for the changes that Europe’s new data protection laws will bring.


On 19 July 2016, the European Parliament published its directive on network and information security across the EU (the Cybersecurity Directive). The Cybersecurity Directive is the first comprehensive piece of EU legislation addressing the area of cybersecurity risk. Its objective is to seek to achieve a high level of commonality of approach in the way that Member States address the urgent need to improve security in networks and information systems. Following the publication of the Cybersecurity Directive, Member States have until 9 May 2018 to implement the Directive in national law, and a further six months thereafter to declare for their jurisdiction the identities of ‘operators of essential services’.

As the brunt of the compliance obligations that will come into place in the United Kingdom’s enactment of the Directive fall upon the operators of essential services, it is important for the purposes of businesses to form a view on who is likely to be identified as such an operator.

In the Directive, the sectors in which operators of essential services are likely to be identified are energy, transport, banking, financial market infrastructures, health, drinking water supply and distribution, and digital infrastructure where the relevant entity provides a service that is essential for the maintenance of critical societal or economic activities; the provision of the service is dependent on network and information systems; and an incident affecting the network and information systems of that service would have significant disruptive effects on its provision.

Focusing a little closer on operators in the identified sectors, it seems the following can expect to be identified as operators of essential services:

  • a energy sector: electricity and gas suppliers, distribution system operators, transmission system operators, storage system operators, LNG operators, and operators of oil and natural gas production, refining and treatment facilities;
  • b transport sector: air and maritime carriers, traffic management control operators, airports, railways, road traffic management control and intelligent transport system operators;
  • c banking: credit institutions in accordance with the Capital Requirements Regulation (575/2013);
  • d financial market infrastructure: stock exchanges and central counterparties;
  • e health: healthcare providers (including hospitals and private clinics);
  • f drinking water: entities in the drinking water supply and distribution sector; and
  • g digital infrastructure: internet exchange points, top-level domain name registries, and domain name system service providers.

The requirements of the legislation for operators of essential services will include the need to take appropriate and proportionate technical and organisational risk management measures, including measures to prevent and minimise the impact of incidents that affect security of the networks and information systems used with a view to ensuring continuity of those services. They will also be required to comply with a reporting scheme to notify without undue delay to the competent authority or computer security incident response team ‘incidents having a significant impact on the continuity of the essential services they provide’.

While the anticipated legislation focuses on operators of essential services, it is inevitable that suppliers to those operators will be contractually drawn into compliance as the operators of essential services pass down their own compliance obligations to their supply chains.

Whether franchisors will be affected or not by the advent of national cybersecurity legislation, what should franchisors be doing now?

Key concepts:

  • a accept that a cybersecurity incident is a matter of ‘when’, not ‘if’;
  • b stop regarding cybersecurity as solely an IT issue;
  • c balance your approach between prevention and preparation for when an incident occurs;
  • d adopt a multidisciplinary approach, including: IT and IT forensics, legal and compliance, and PR; and
  • e do not seek to address cybersecurity resilience without simultaneously looking at compliance with the anticipated requirements of the GDPR, and vice versa.

Action points:

  • a establish your cybersecurity team – with senior board engagement;
  • b review your current cybersecurity technology and, if necessary, implement data monitoring and behaviourally based detection systems;
  • c prepare a cyber-response strategy – cyber-response plan, cyber-response teams and reporting mechanisms;
  • d train and test; and
  • e review cybersecurity-related insurances.
Social media

When the franchisor or franchisee posts personal data on a social networking site, message board or blog, they will need to ensure that they have complied with the DPA. The same applies if they download personal data from a social networking site and use it for their business purposes. Anyone running an online forum should take steps to ensure that there are (1) clear acceptable use policies; (2) easy-to-find procedures for individuals to dispute the accuracy of posts and ask for them to be removed; (3) mechanisms to add a note to a post indicating that the individual disputes its factual accuracy or to remove or suspend access. The organisations should also ensure that they respond to disputes about accuracy quickly and have procedures to remove or suspend access to content at least until any disputes have been settled.

The franchisor should also consider whether they want to manage the social media platforms on behalf of their franchisees or place restrictions on the franchisee’s use of social media (such as requiring preapproval of the platforms, profiles and any trademarks or brand logos being used, ensuring compliance with all laws and relevant codes of practice, including the DPA, relevant laws and codes on advertising such as the CAP code, mechanisms to take down content at franchisor’s request or following a third-party complaint and obligations to comply with the franchisor’s social media policy). Depending on the level of control a franchisor wishes to exert – which to a large extent will depend on the franchisor’s level of resources – will thereby determine the level of brand consistency for the franchise business across the internet, including social media.


i Legislation

There are no specific franchise laws in the United Kingdom. The franchisor–franchisee relationship is governed by contract law with a number of statutes, voluntary codes and case law affecting both the franchisor–franchisee relationship and the franchise agreement itself. Franchisors who are members of the BFA are obliged to comply and ensure that their franchise agreements conform with the BFA Code of Ethics (the BFA Code) (see below).

ii Pre-contractual disclosure

As a starting point there is no mandatory pre-contractual disclosure requirement in the United Kingdom. This statement, however, is not particularly helpful for ethical franchisors or franchisors wishing to adopt best practice. The BFA Code to some extent enshrines best and recommended practice in relation to pre-contractual disclosure requirements. Members of the BFA are required to disclose certain information in writing to prospective franchisees within a reasonable (not defined) period prior to signature of the franchise agreement. This information includes:

  • a the business and financial position of the franchisor;
  • b the main officers of the franchisor;
  • c details of the franchise business;
  • d details regarding the franchise network and franchisees;
  • e any financial projections or historical financial performance data; and
  • f key terms of the franchise agreement.

With the exception of the BFA requirements there is no statutory or other pre-contractual obligation on franchisors to disclose relevant facts. Generally the principle of caveat emptor or ‘buyer beware’ applies to the pre-contractual phase of the franchisor–franchisee relationship. The laws of misrepresentation, however, apply to the pre-contractual phase of the franchisor–franchisee relationship. The concept of misrepresentation is enshrined both in the Misrepresentation Act 1967 and common law.

There are two main types of misrepresentation claims relevant to pre-contractual disclosure, which vary according to the level of belief held by the franchisor in the truth of the statement. If the franchisor makes a false statement knowingly, or without belief in its truth, or recklessly as to its truth, then they may be liable for fraudulent misrepresentation. If, however, the franchisor only made the statement carelessly, or without objectively reasonable belief in its truth, then the franchisor may be liable for negligent misrepresentation.

If a franchisee can demonstrate that the franchisor’s misrepresentations were statements of fact that induced the franchisee to enter the franchise agreement, as a result of which the franchisee suffered loss, the franchisee will be entitled to seek compensation for the loss. The franchisee may also be entitled to rescind the franchise agreement. Recent case law has shown that the courts are increasingly willing to award substantial damages for misrepresentation by franchisors.

In Peart Stevenson Associates Ltd v. Holland,5 the franchisor was awarded £20,000 for a breach of contract by the franchisee in relation to overdue payments and post-termination restrictions. The franchisee counterclaimed, however, stating that a number of representations, including those relating to projected turnover and profit, had induced it to enter the agreement and it transpired that the statements had been misleading. The court agreed with the franchisee and awarded £170,000 in damages, vastly offsetting the sum awarded to the franchisor.

Many franchisors use a ‘non-reliance’ clause in their franchise agreements, which involves either a warranty, undertaking or contractual obligation by the franchisee that no statement has been relied upon other than those contained in the written agreement. Such a clause is stronger if the franchisee is allowed an express opportunity to attach any relied-upon pre-contractual statements to the franchise agreement. It is important to note that non-reliance clauses cannot protect a franchisor against fraudulent misrepresentation, only negligent misrepresentation. Any clause that attempts to exclude liability for fraudulent misrepresentation will be unenforceable under common law as a matter of public policy. In principle, non-reliance clauses in business-to-business dealings are legitimate, but any clause that attempts to limit or exclude liability for misrepresentation or excludes any remedy for misrepresentation is enforceable only to the extent that it satisfies the test of reasonableness under the Unfair Contract Terms Act 1977 (UCTA) (by virtue of Section 3 of the Misrepresentation Act 1967). Whether a particular clause is, in fact, enforceable will be subject to the facts of each case. This is highlighted in the cases of Henry Boot v. Foodco6 and Papa Johns (GB) Limited v. Elsada Doyley.7

The court in Papa Johns v. Doyley (a case involving the provision of financial information and financial performance projections by the franchisor to the franchisee during the recruitment process) examined a number of relatively typical and common boiler-plate provisions in the franchise agreement that are normally designed to protect the franchisor against misrepresentation claims.

Despite case law having largely upheld such clauses in commercial contracts, the court in Papa Johns held the entire agreement and non-reliance clauses to be unenforceable as they failed to satisfy the reasonableness tests under the Misrepresentation Act 1967 and UCTA. The court’s findings were largely based on:

  • a the inequality of bargaining power between the parties;
  • b Papa Johns’ insistence that the agreement was non-negotiable; and
  • c the standard boiler plate clauses in the franchise agreement had not been brought to Ms Doyley’s attention.

In contrast, in the case of Henry Boot v. Foodco (a case that involved performance projections provided by a landlord to franchisee tenants regarding motorway service stations) the bargaining power between the parties was more equal than in comparison with Papa Johns. The court held that the non-reliance clause was enforceable. In this specific dispute the court held that there was ‘no doubt’ that the clause was reasonable after considering the following factors under UCTA:

  • a certainty is desirable;
  • b there was no substantial imbalance of bargaining power between the parties;
  • c each of the tenants were advised by solicitors;
  • d the non-reliance provision was open to negotiation; and
  • e the clause permitted reliance by the tenants upon any replies given to them by Henry Boot’s solicitors.

In Lloyd v. Browning,8 the Court of Appeal endorsed the Henry Boot reasoning under UCTA and stated that the general purpose of a non-reliance clause is to achieve certainty and forestall disputes, and that Henry Boot ‘set out the features which are relevant to the assessment of reasonableness’ and the approach of the courts in Henry Boot was to be ‘endorsed’.

Despite the contrast in outcomes between Henry Boot and Papa Johns it is advisable for international franchisors looking to enter the United Kingdom to ensure that any financial projections regarding the franchisee’s business provided in the pre-contractual recruitment phase are not only capable of objective substantiation but are provided in writing with appropriate background information and health warnings. Express non-reliance clauses are important for franchisors’ risk management but franchisors must be aware that their enforceability is not always guaranteed, especially in circumstances where the franchisee is an individual or small business inexperienced in commercial matters.

iii Registration

There are no registration requirements in the United Kingdom that impact on the franchisor–franchisee relationship or with regards to the franchise agreement itself. There is no requirement to register either the franchise agreement or the trademark licensing provisions as a registered trademark licence agreement.

iv Mandatory clauses

There are no mandatory clauses prescribed by statute or case law. Franchisors who are BFA members will need to ensure that their contracts comply with the BFA Code as well as the BFA’s Extension and Interpretation of the Code. While the BFA Code does not specify mandatory clauses it does contain a list of terms to be contained in the franchise agreement.

It is therefore important that a UK franchisor or an international business franchising in the United Kingdom who wishes its master or developer to become a member of the BFA has its franchise documentation drafted by advisers familiar with the BFA Code.

v Guarantees and protection

In the event that a franchisor contracts with a sole trader then the sole trader franchisee will be personally liable for its performance and payment obligations and therefore a guarantee would not be required. In the event, however, that a franchisor contracts with a partnership or limited liability company franchisee, it is certainly advisable that a franchisor obtains a contractual guarantee from either the primary director or shareholder or partner as the case may be – or more than one key individual if commercially appropriate.

Where the franchise business involves an element of product supply by the franchisor to the franchisee it may also be prudent for the franchisor to request that the franchisee provides a letter of credit from a bank acceptable to the franchisor to cover payment defaults by the franchisee.

Provided that the contractual guarantee agreement is not unreasonable to the extent that it is legally unenforceable, then guarantees from individuals and companies to the franchisor are enforceable.


i Franchisor tax liabilities

For UK tax-resident companies (which will generally include UK-incorporated companies unless ‘treaty non-resident’) or companies carrying on the franchising trade in the United Kingdom through a permanent establishment, there will be UK corporation tax on the profits. For corporation tax purposes the main acts are Corporation Tax Act 2009, Corporation Tax Act 2010 and Taxation (International and Other Provisions) Act 2010.

Shareholders receiving dividends will – if UK tax resident, generally be subject to tax on the dividends received (although there may be exceptions). UK-resident corporate shareholders will be taxed under corporation tax principles – so under the above acts. UK individual shareholders will be taxed under the relevant income tax act. The charging provisions are set out in Part 4 of the Income Tax (Trading and Other Income) Act 2005.

If the supply of IPRs by the franchisor is segregated and a royalty is made to a non-UK resident company that is not trading in the United Kingdom, then there could be withholding tax on the royalty payment subject to relevant treaty (or other) relief; however, if the other provisions of the franchising agreement are supplied by the same company as the IP, then it is possible that the company may itself be trading in the United Kingdom as a result of the franchising arrangement.

The franchisor may need to register for and account for VAT on supplies to the franchisee. If the franchisor is not based in the United Kingdom, it is likely that the VAT on such supplies would be accounted for by the franchisee under the ‘reverse charge’.

ii Franchisee tax liabilities

If the franchisee is a UK-incorporated company, then pursuant to the main tax liabilities for franchisors discussed above, corporation tax will be applicable to the franchisee company’s profits. If the franchisee is a partnership or sole trader then the individuals’ income will be taxed under income tax rules and corporate partners will be taxed under corporation tax rules as per the above. Individual sole traders (and partners) will also be subject to National Insurance contributions – albeit at fairly low rates.

Withholding tax may also be payable – as also specified above. If there is a gross-up provision in the franchise agreement or IP licence then the liability for this could fall on the franchisee.

Subject to the nature of the goods and services sold or provided by the franchisee and supplied by the franchisor, the supply may be subject to VAT, which is governed by the Value Added Tax Act 1994. If the franchisee carries out an exempt (or partially exempt) business, then it may not be able to recover VAT (in full or in part) on the supplies made to it, including those of the franchisor.

iii Tax-efficient structures

If both franchisor and franchisee are UK entities then VAT registration for both parties is recommended.

For both tax reasons and contractual ring-fencing, franchisors may wish to consider which of their group companies should be the contracting entity and which supply (i.e., IP, products, services to the franchisees, etc.).

It may be better to ensure that the IP is supplied from a different entity to the company providing other franchisor ‘services’ to ensure that the withholding tax and trading position is clean.

Franchisors may wish to hold valuable functions (e.g., IP) in a tax-friendly offshore jurisdiction to accrue income and potentially realise gains at lower tax rates. However, this will potentially require a presence in that jurisdiction and may also require transferring valuable rights to that jurisdiction, which may trigger exit taxes. Where the company holding the IP is a subsidiary, the ‘controlled foreign company’ or other anti-avoidance rules for the parent company may need to be considered.

For overseas-based franchisors receiving royalties from UK franchisees, the royalties may be subject to withholding tax and may be mitigated by treaty relief. Such treaty relief typically reduces the rate of royalty withholding taxes to a lower (or zero) rate but may require clearance from the relevant tax authority before payments can be made at the lower rate.

The structure of the fee arrangements (and therefore careful drafting in the franchise agreement will be required) may have a positive or negative effect on the tax treatment of both franchisor and franchisee. A franchisee will wish to maximise its tax deductions and the franchisor will wish to minimise its taxable income.


i Good faith and guarantees

The traditional and long-standing position under English law was that a ‘good faith’ clause was not ordinarily binding, or capable of being enforced. Franchise purists historically have claimed that there is no overarching duty of good faith that can be implied into a franchisor–franchisee relationship under English law.

The idea, however, that good faith is not part of English law business-to-business contracting is now outdated. It remains broadly correct in relation to the pre-contract phase, but it is now clear that an implied concept of good faith is steadily gaining recognition as a legally binding concept during the performance phase of contracts particularly long-term ‘relational agreements’ such as franchise agreements.

Prior to the recent, and some would say ground-breaking ‘good faith’ case of Yam Seng Limited v. International Trade Corporation Limited,9 two franchise cases provided examples of where the English courts inferred a position equivalent to good faith into a franchise agreement. In MGB Printing v. KallKwik,10 the court implied an obligation on the franchisor to ensure that it provided services to the franchisee using reasonable skill and care on the basis of ‘business efficacy’. In Stream Healthcare v. Pitman,11 the court ruled that services should be provided to the franchisee by the franchisor where reasonably required or requested.

In the Yam Seng case, Leggatt J analysed whether English law should impose an obligation of good faith in a distribution agreement. Leggatt J’s judgment drew together the pre-existing, disparate strands of English case law on the issue of good faith in commercial contracts and explained the importance of implied good faith in what he called ‘relational’ agreements, which are long-term agreements requiring extensive cooperation, a high degree of communication, mutual trust and confidence and expectations of loyalty. The judgment referred expressly to franchise agreements, long-term distribution agreements and joint venture agreements as examples of these relational agreements.

While arguably Leggatt J’s conclusion in the Yam Seng case that an implied duty of good faith did exist was potentially based on the facts of the particular case, including the fact that there was clear evidence of bad faith on the distributor’s behalf, his judgment does clearly imply an objective duty of good faith between parties in long-term ‘relational’ contracts. The fact that franchising was specifically referenced as one of these forms of ‘relational’ agreements highlights its relevance to the performance phase of a franchisor–franchisee relationship.

In the July 2014 decision of Bristol Groundschool v. IDC,12 the High Court ruled that a duty of good faith should be implied into a ‘relational contract’ for the production and distribution of training materials for pilots. The judge said that it is clear from the Yam Seng decision that ‘good faith extends beyond, but at the very least includes, the requirement of honesty’ and ‘[t]he relevant test is that of conduct which would be regarded as “commercially unacceptable” by reasonable and honest people in the particular context involved’.

However, these cases can be contrasted with the July 2014 High Court decision in Carewatch Services Ltd v. Focus Caring Services Ltd & Others13 in which the defendant franchisee tried unsuccessfully to argue that (among other alleged implied terms) the franchise agreement contained an implied term that the parties would conduct themselves in ‘good faith and/or deal with each other fairly and in particular not in a manner that would damage each other’s business interests’. The judge in Carewatch agreed with the reasoning of the judge in the case of Hamsard v. Boots14 (which concerned the termination of a supply agreement between the parties for the supply of children’s clothes to Boots stores), who said that he did not regard the Yam Seng case as authority for the proposition that there is a general obligation of good faith implied into all commercial agreements or that there is some sort of positive obligation implied that a party to a contract should subordinate its own commercial interests (in this judgment, the franchisor’s) to those of the other contracting party.

More recently, in the 2016 case of Apollo Window Blinds Ltd v. Mr McNeil & Mr Taylor, the franchisees argued that there was an implied obligation of good faith that obliged the franchisor to remind the franchisees of an obligation in the franchise agreement to give the franchisor notice that they wished to renew between six and nine months prior to the expiry date. While the judge did not discount the possibility that there may be an implied obligation of good faith in relation to some parts of the agreement, the judge said that he could not see a court implying a term that imposes a duty on one party to tell the other of its contractual rights. As the giving of notice was a requirement of a right to renew, the judge took the view that the franchisees had no automatic right of renewal, as they had failed to give the requisite notice.

For BFA-registered franchisors, a failure to act in good faith may constitute a breach of the BFA Code and therefore such challenges from unhappy franchisees may well increase. A standard of good faith is taking shape under English commercial contract law as seen in the Yam Seng and Bristol Groundschool decisions. By contrast, the Carewatch and Apollo Window Blinds decisions illustrate that the concept of good faith has its limitations and courts will not allow franchisees who are treated roughly, but commercially fairly, to use the concept to benefit from rights and protections that the written agreement did not give them.

ii Agency distributor model

In the United Kingdom, a genuine franchisor–franchisee relationship will not be treated as one of principal and agent or manufacturer and distributor. It is, nevertheless, advisable to have an express provision in the franchise agreement confirming that the franchise relationship will not be construed as one of employer and employee (see below), or principal and agent or manufacturer and distributor.

iii Employment law

In a genuine franchisor–franchisee relationship, franchisees are not and cannot be treated by the courts as employees.

iv Consumer protection

Franchisees are not generally treated as consumers under English law and therefore are not afforded consumer protection rights.

Notwithstanding this, it is important for franchisors to be fully aware of consumer-facing laws as these will nevertheless have an impact on the franchisor, whether dealing with consumers directly or through its franchisees. A franchisor will need to ensure there are suitable provisions in the franchise agreement requiring its franchisees to comply with all consumer protection legislation.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the Consumer Contracts Regulations) contain provisions that will be relevant to all franchisors and franchisees who deal with consumers (referred to in the legislation as ‘traders’), but will have a particular effect on the protections available to consumers when they purchase goods or services using a means of distance communication such as the internet. The Consumer Contracts Regulations require all traders to provide consumers with certain specific pre-contractual information prior to entering into any contract (e.g., on the total costs of the relevant products or services, and the arrangements for payment and delivery). Where orders are placed using the internet or other electronic means, the trader must clearly label the order button to indicate that placing the order entails an obligation to pay (e.g., by using words such as ‘order with obligation to pay’). For distance contracts, traders must also offer consumers a period of 14 calendar days in which they can cancel the contract. The Consumer Contract Regulations also contain specific provisions governing refunds, returning goods, delivery and risk, inertia selling and help-line charges, and introduced specific new rules regarding the supply of digital content.

A large proportion of consumer law has also recently been codified under the Consumer Rights Act 2015 (CRA). The CRA prohibits certain types of unfair terms in consumer contracts (e.g., in respect of excluding liability) and provides that certain terms must be implied in any agreement with a consumer (including the pre-contractual information required by the Consumer Contract Regulations, alongside other requirements such as that goods be of satisfactory quality, be fit for a particular specified purpose and match their description). It sets out a series of tiered statutory remedies for the consumer in the event their statutory rights are breached. These include: (1) a short-term right to reject the goods, lasting 30 days; (2) a right for the consumer to require the trader to repair or replace the goods at the trader’s cost; and (3) if the repair or replacement does not remedy the problem, a right to an appropriate price reduction or a final right to reject the goods. The CRA contains further protections around digital content, including variations on the tiered remedies described above and an additional compensation mechanism where digital content causes damage to a device or other digital content owned by a consumer (e.g., by introducing a virus).

Other important consumer laws include the Consumer Protection from Unfair Trading Regulations 2008, which prohibit various unfair commercial practices by traders, such as providing misleading information or omitting material information, and include a ‘blacklist’ of commercial practices that are automatically prohibited (e.g., ‘bait advertising’), and the E-Commerce Regulations 2002, which require website operators to provide additional specific information about themselves and their services.

v Competition law

The BFA Code does not provide a minimum term for a UK franchise agreement. Instead, it states that, as a minimum, the agreement should be long enough for the franchisee to amortise its initial investment. Franchise agreements in the United Kingdom are typically granted for an initial term of five years. This is often supplemented in the agreement by providing for two further five-year periods subject to the franchisor’s approval and certain renewal criteria being met at the end of each period.

The five-year term approach in the United Kingdom is mainly a response to European competition law (as further discussed below), and in particular Article 101 of the Treaty for the Functioning of the European Union (Article 101). If an agreement is found to be contrary to Article 101, then either the prohibited provision – or in some circumstances the entire agreement – will be declared void and the relevant parties may be liable to fines. Chapter 1 of the UK Competition Act 1998 (the 1998 Act) largely replicates the key provisions of Article 101.

In-term non-compete provisions, including product ties or an obligation on the franchisee not to be involved in a similar business, are common in franchise agreements, which means that franchise agreements are typically regarded as having the potential to affect competition – contrary to the principles of Article 101 and the 1998 Act. In-term non-compete provisions are those that provide that, for the duration of the franchise agreement, the franchisee must not sell products or services that are in competition with those of the franchisor. Product ties are those provisions that restrict the franchisee to buying specified products, including those that the franchisee will sell on to customers, from the franchisor or its nominated supplier only.

As franchise agreements are classified as ‘vertical agreements’ (in that the franchisor and franchisee operate at different levels in the production or supply chain), subject to meeting certain conditions regarding market shares, they receive the benefit of an exemption found in the Vertical Block Exemption (VBE)15 and the European Commission’s accompanying guidelines (the Guidelines). The VBE guarantees that the whole agreement does not infringe competition law provided it does not contain certain prohibited restrictions (called ‘hardcore’ restrictions).

A number of other provisions are ‘excluded’ under the VBE. Although these excluded restrictions cannot receive the benefit of the VBE themselves, and must therefore be assessed separately to understand if they infringe competition law, the remainder of the agreement will continue to benefit from the VBE. One such excluded restriction is a non-compete obligation that lasts indefinitely or for longer than five years. As mentioned previously, most franchise agreements in the United Kingdom therefore adopt a five-year term.

Nonetheless, there is an exception to the five-year duration rule under the Guidelines,16 which is applicable to franchises. This states that a non-compete obligation on the products or services purchased by the franchisee may not be contrary to Article 101 if it is necessary to maintain the common identity and reputation of the franchised network. If this exception applies, the duration of the non-compete obligation is immaterial, and can be indefinite, provided that the obligation does not survive beyond the duration of the agreement itself. A very limited (no more than one year) post-term non-compete may be lawful if it is necessary to protect know-how and relates to the same premises that the franchisee used during the lifetime of the franchise agreement.

Price-fixing or resale price maintenance is classified as a hardcore restriction. Franchisors are permitted to set a maximum price or recommend a pricing structure for their franchisees but cannot take steps (contractual or otherwise) to enforce those recommended resale prices.

One of the more contentious areas has been websites and e-commerce, and at the time of publication the European Commission is undertaking a specific review of competition law in that area. Internet or web-based sales are generally classified as ‘passive’ sales by the European Commission and cannot be prohibited by the franchisor. Passive sales are typically reactive sales by a franchisee (i.e., where the customer seeks out the franchisee rather than the other way round). Franchisors can, however, prohibit a franchisee from making active sales (whether internet-based or otherwise) into any territory exclusively reserved for the franchisor or another of its franchisees.

Franchisors cannot, however, prevent franchisees from operating their own websites, although franchisors can impose quality standards, particularly in relation to representations of the brand and the general look, feel and content of the website. Similar rules appear to apply to restrictions on franchisees selling via internet platforms or price comparison websites. Franchisors cannot, however, prevent the franchisee setting up a website in a language other than that (or those) of the territories it is allocated; the Commission considers that to be passive selling.

vi Restrictive covenants

Non-compete and other restrictive covenants will typically be caught by competition or antitrust law principles (see Competition Law).

In terms of enforcement, if a franchisee is in breach of in term non-compete or restrictive covenants, the franchisor’s initial course of action may be to terminate the franchise agreement. Following termination, the franchisor will either bring a claim against the franchisee for breach of contract or, depending on the nature of the franchisee’s breach, apply for an injunction to compel the franchisee to either cease their infringing conduct or to comply with their obligations, if appropriate. The criteria for the grant of an injunction by the court are discussed elsewhere in this chapter. If the franchisor is successful in a contractual claim, the likely remedies include damages to compensate the franchisor for any losses it has suffered and potentially an account of profits that the franchisee has made from the competing business.

vii Termination

Termination of a franchise agreement is dealt with under common law principles. It is therefore crucial that the termination provisions in the franchise agreement be not only clear but also significantly flexible so as not to limit or restrict the franchisor’s ability to terminate.

Best practice dictates that the grounds for termination are clearly stated in the franchise agreement with a clear distinction between conduct that will result in immediate termination and conduct that is potentially remediable and therefore not damaging to the long-term or overall relationship.

The BFA Code dictates that franchisees must be notified of any breaches the franchisor claims have been committed and be given a reasonable time period to remedy the breach.

Under competition law principles, post-termination non-compete provisions are prohibited unless the franchisor’s know-how is dependent on the provisions. In accordance with the VBE, as discussed above, such know-how is required to be ‘secret’, which is difficult for most franchisors to prove. If the know-how is deemed secret then the VBE recognises the right for franchisors to impose 12-month non-compete restrictions from the premises at which the franchisee operated its business.

Fortunately, case law has taken a more sensible approach than that set out in the VBE, recognising that a wider post-termination geographical restriction may be permitted provided the aim of the provision is to prevent the franchisor’s know-how being used by competitors.

Enforcement of post-termination restrictive covenants will typically involve the franchisor applying to the court for an order injuncting the former franchisee (i.e., preventing it from trading or otherwise acting in breach of its covenants).

Post-termination restrictive covenants will only be upheld if the court considers them reasonable. Typically, the court will look at the geographical width of the restriction and the duration. A 12-month restriction not to operate a competing business in the franchisee’s former territory is likely to be enforceable, whereas a 24-month restriction for the whole of the United Kingdom is likely to constitute an unlawful restraint of the former franchisee’s right to trade. Each case will, however, be examined on its own facts.

In the case of Carewatch Care Services Limited v. Focus Caring Services Limited and others, the High Court held and reaffirmed the position that restrictive covenants may be enforceable if it can be proven that they were designed to protect the company’s legitimate business interests and went no further than necessary to achieve that purpose.

In the case of Apollo Window Blinds referred to above, the franchisees, who had 45 years of experience in the window blinds business, successfully defended the franchisor’s application for an injunction against them on the basis that the restrictive covenants were not justified as the franchisees received no training and no goodwill; the franchisor was purely used by them as a source of good quality products.

viii Anti-corruption and anti-terrorism regulation

Within a contractual context, a franchisor’s liability for fraud will largely be related to fraudulent misrepresentation as detailed above. In the event that the franchisee or principal shareholder or director commits an act or omits to act in circumstances that amount to fraud, it will often constitute an express ground for termination of the franchise agreement by the franchisor.

The UK Bribery Act 2010 (the 2010 Act) sets out a range of offences relating to bribery that may apply to the franchise relationship. The 2010 Act targets the payment or receipt of a bribe (which is not restricted to providing someone with a financial advantage) to a person when the bribe is made with the intention of persuading that person to perform a function or activity improperly. The 2010 Act covers bribes paid and received by UK citizens, and also extends to bribes paid by UK citizens to foreign public officials.

The Money Laundering Regulations 2007 (the Regulations) aims to prevent money or assets that were obtained by criminal means, including money raised for the purposes of terrorism, being exchanged for money or assets that were legitimately obtained. Franchisors should ensure compliance with the Regulations by putting in place strict controls to verify the identity of their business partners and the sources of their wealth, along with having a clear reporting procedure for any suspicious activity.

Along with ensuring their own internal compliance, franchisors should have clear anti-bribery, anti-corruption and money-laundering policies in place for their franchisees. These policies should form part of the operating manual, as well as being part of the initial and ongoing training provided by the franchisor. The policies themselves, and any guidance given on them, should include key messages for the franchisees and practical considerations that flow from them. This should then be backed up by express contractual provisions in the franchise agreement so that a breach of any of the policies triggers a breach of the franchise agreement.

ix Dispute resolution

In domestic franchise disputes depending on the nature of the franchisee’s conduct or breach a franchisor may seek an injunction to either stop or compel certain conduct by the franchisee. For most breach of contract claims litigation as opposed to arbitration is the typical form of dispute resolution in the United Kingdom. While mediation is a recognised form of alternative dispute resolution and actively encouraged by the Civil Procedures Rules, it is not mandatory. However, the parties can incorporate a mandatory mediation process in the dispute resolution clause in the franchise agreement, which is likely to be upheld by the courts in the United Kingdom.

For international franchisors, the English courts will recognise and uphold foreign choice of law and jurisdiction clauses. It is, however, advisable to ensure that a franchise agreement is reviewed by an English law expert in franchising to ensure that there are no clauses that would be unenforceable or contrary to public policy.

There is no specific procedure for franchise disputes in the United Kingdom – most are settled before reaching formal alternative dispute resolution methods or court-based litigation. The BFA offers both a mediation and arbitration scheme although the latter has not experienced a significant take-up rate. Certainly, for international franchisors and more sophisticated disputes, it is probably advisable to use one of the more experienced international arbitral bodies such as the London Court of International Arbitration.

Where a franchisor seeks an injunction against a franchisee, the reasons for which may include, for example, a former franchisee continuing to trade in breach of a non-compete provision or using the franchisor’s trademarks or other IPRs, once the application is issued it may be heard on a without notice preliminary basis within one to three days or on notice with three clear days’ notice to the opposing party. The courts will normally only grant an interim injunction on a without notice basis if there is a real risk that the franchisor will suffer severe harm if the franchisee is given notice of the application or it is extremely urgent. It is more common for an application to be made on notice in order that the franchisee has time to prepare for and be represented at the hearing.

The court’s decision to award an injunction will be based on a consideration of the balance of harm to the franchisor caused by allowing the franchisee to continue to trade or use the IPRs against the harm caused to the franchisee by requiring the cessation of the conduct. If monetary compensation is deemed to be an adequate remedy for the franchisor, the court will not grant an injunction.

An interim injunction will be granted until trial or the end of the contractual period of restrictions, whichever is sooner.

It may take between 12 and 18 months before a dispute reaches full trial. By this point the restrictive covenants (and the injunction) will most likely have expired and the dispute will primarily focus on the level of harm suffered by the franchisor and the level of damages to which the franchisor (if successful) is entitled.

If a franchisor is successful in a breach of contract claim against a franchisee, it will be entitled to damages to put it in the position it would have been in had the contract been performed correctly by the franchisee. There are two limbs to the damages that can be claimed: those that flow directly and naturally from the breach and those that are indirect but that were in the reasonable contemplation of the parties at the time that the agreement was entered into. The types of losses that may be recoverable could include the franchisor’s profit on the royalty fees for the remaining term of the agreement or until the franchisor could reasonably be expected to appoint a new franchisee; the costs of appointing a new franchisee; loss of profit on product sales that the franchisee would have bought; damage to the franchisor’s goodwill or reputation (although this can be very hard to quantify); the costs of taking over and running the franchisee’s territory until it can be refranchised.

If a franchisee is successful in a claim for negligent or fraudulent misrepresentation, it could be entitled to rescind the agreement (i.e., treat it as set aside) and damages to put it in the position that it would have been in had the agreement not been entered into. This could entitle the franchisee to claim a refund of the initial and all other franchise fees paid; refund of all set up and running costs (minus any profits made); a refund of the costs of any bank lending; and compensation for lost opportunity based on what the franchisee would or could have done had it not entered into the franchise agreement. The damages can therefore be substantial.

As a general rule, the successful party to litigation will be entitled to an order that the losing party pays its legal costs; however, the costs are always at the discretion of the court and unreasonable conduct by the successful party, such as issuing a claim without going through the appropriate pre-action protocols, refusing to enter into ADR or informal negotiations, or refusing to accept a without prejudice offer that it then failed to beat at the final hearing could result in it only recovering a proportion of its costs or even being ordered to pay the other side’s costs. Costs are also subject to assessment by the court to ensure they are reasonable and proportionate and, as a general rule of thumb, a party can expect to receive around 70 per cent of its costs under assessment.

For claims over £25,000, the costs will not be capped (although they are subject to assessment, as explained above). For claims between £10,000 and £25,000 the costs will be capped and for claims below £10,000 (which are called ‘small claims’) the successful party will not be able to claim any costs from the losing party other than court fees.

In terms of enforcement, it is important for international franchisors to note that the United Kingdom is a signatory to the United Nations Convention on the Recognition and Enforcement of Foreign Arbitration Awards (the New York Convention) and the English Courts will readily recognise and enforce foreign arbitral awards from other Convention countries. As an EU Member State, the UK courts will also recognise and enforce court judgments from other EU Member States by virtue of the Brussels Regulation and Lugano Convention.


In terms of specific legislation and case law that deals directly with franchising, 2016 has produced little that impacts significantly on either domestic franchise arrangements or relationships between an international franchisor and a UK developer, master or unit franchisee. There have, however, been other notable legal developments that will impact on the franchisor–franchisee legal arrangements and on both the franchisor’s and franchisee’s relationship with the ultimate consumer.

With the impending new European GDPR data protection legislation scheduled for 2018, most franchisors should now be checking not only the data protection provisions in their franchise agreements, but more importantly the policies, processes and data handling training that these organisations provide to both their franchisees and employees.

The ruling in TRW Lucas Verity v. Globe Motors17 represents a further weakening of ‘no variation except in writing’ provisions and should be taken into account by those involved in franchising. The Court of Appeal concluded, albeit in obiter, that it is possible to enter into a legally binding oral variation, despite the existence of a no-variations clause. The judges detailed that freedom of contract would prevail and that it was open to parties to waive compliance with particular provisions, although actual performance was the crucial factor in determining an oral variation. To protect against this potential risk, parties should ensure any variation is either expressly rejected in writing or fully agreed and documented in a side letter before goods or services are provided. However, no-variation provisions remain of some value because they raise the level of evidence required to show intention and authority.

In the wider commercial context UK franchisors continue to make considerable investments in technology, not only as a means for improving business efficiency but also to enable their franchisees to offer a uniform digital marketing platform and integrated e-commerce channel. The twin issues of investment in technology and the evolving landscape around handling, storing and processing data are likely to continue as trends and developments in 2017.

Obviously the seismic political decision of the United Kingdom to leave the European Union has both wide-reaching legal and commercial implications for franchisors, master franchisees, developers and franchisees. While at the time of writing the full extent of Brexit is not yet known, franchisors should be reviewing their brand protection strategies, and their franchisees’ employment policies and the constitution of their employee workforce, as these are areas that will need to be addressed whatever the outcome of the discussions between the UK government and the EU. In addition to free movement of labour issues, key considerations for international franchisors looking at entering the United Kingdom will focus on currency and import versus export prices.


1 Graeme Payne is a partner at Bird & Bird LLP.

5 [2008] EWHC 1868.

6 [2010] EWHC 358 (High Court).

7 [2011] EWHC 2621 (QB).

8 November 2013.

9 [2013] EWHC 111.

10 MGB Printing and Design Limited v. Kall Kwik UK Limited, High Court of Justice Queen’s Bench Division [2010] EWHC 624 (QB).

11 Stream Healthcare (London) Ltd v. Pitman Education & Training Ltd, High Court of Justice Chancery Division [2010] EWHC 216 (Ch).

12 Bristol Groundschool Ltd v. Intelligent Data Capture Ltd [2014] EWHC 2145 (Ch).

13 [2014] EWHC 2313 (Ch), 2014 WL 3002765.

14 [2013] EWHC 3251 (Pat), Hamsard 3147 Limited Trading as ‘Mini Mode Childrenswear’, JS Childrenswear Limited (in liquidation) v. Boots UK Ltd 2013 WL 5826153.

15 Commission Regulation (EU) No. 330/2010.

16 Paragraph 190(b).

17 [2016] EWCA 396 (Court of Appeal).