New Zealand has an established insurance market comprising a number of local and overseas general insurers and life insurers. A small number of global reinsurers have branches in New Zealand, although the majority of risk is reinsured overseas.

The core principles of insurance law in New Zealand are sourced from long-standing English common law authorities, supplemented by a combination of New Zealand statute law and voluntary code.


i The insurance regulator

The Reserve Bank of New Zealand (RBNZ) is the prudential regulator and supervisor of all insurers and reinsurers carrying on insurance business in New Zealand, and is responsible for administering the Insurance (Prudential Supervision) Act 2010 (IPSA).

The Companies Office and the Financial Markets Authority (FMA) also have roles. The Companies Office administers and regulates companies law, and the FMA administers and regulates persons subject to the Financial Service Providers (Registration and Dispute Resolution) Act 2008 (FSPA) and the Financial Advisers Act 2008 (FAA) (which can include insurers and insurance intermediaries).2

ii Regulation and authorisation


The IPSA requires each person who carries on insurance business in New Zealand to be licensed as an insurer.3 Whether an insurer 'carries on insurance business in New Zealand' (a concept that encompasses both insurers and reinsurers) is a question of fact that must be decided having regard to all of the insurer's circumstances.

To obtain a licence, an insurer must apply to the RBNZ and provide information to establish that it meets certain requirements, including those relating to solvency and credit rating, risk management, corporate governance, compliance with anti-money laundering legislation, and that the insurer is able to satisfy ongoing prudential requirements (including that the insurer holds, and has the ability to maintain, a minimum amount of capital in accordance with solvency standards set by the RBNZ).4

Overseas insurers may be eligible for exemptions from parts of the licensing requirements if they are supervised by a recognised overseas regulator and they meet certain standards in their home jurisdictions.

There are also specific rules that allow Lloyd's to obtain a licence on behalf of all Lloyd's underwriters.


Insurers must register on the Financial Service Providers Register (FSPR) in accordance with the FSPA. Insurers that provide services to retail clients are also required to be members of an approved dispute resolution scheme.

Companies Act 1993

As corporate entities carrying on business in New Zealand, insurers must be registered with the Companies Office. This requirement also applies to insurers that are incorporated outside New Zealand but that carry on business in New Zealand.

iii Position of non-admitted insurers

As mentioned in subsection ii, owing to the requirement that each person who carries on insurance business in New Zealand must be licensed, non-admitted insurers are effectively prohibited from operating in New Zealand. In addition, the IPSA also places restrictions on the use of certain words including 'insurance', 'assurance', 'underwriter', 'reinsurance' or any word that has the same or a similar meaning. Subject to some limited exceptions, it is an offence for a person to carry on any activity in New Zealand (either directly or indirectly) using a name or title that includes a restricted word unless the person is licensed or permitted to do so under the IPSA.5

iv Position of brokers

Brokers are primarily regulated under the Insurance Intermediaries Act 1994 (IIA), the FSPA and the FAA.

The IIA governs insurance intermediaries and brokers. It is primarily focused on ensuring that the risk of the default or insolvency of the intermediary or broker falls on the insurer rather than the insured. The IIA does not impose any registration requirements and no regulator has specific jurisdiction for monitoring compliance with the IIA. The IIA's obligations are, instead, most commonly raised in civil disputes between insurers, insureds and insurance intermediaries. If an entity is an insurance intermediary, certain deeming provisions apply in relation to payments made to or received by that intermediary in order to bind the insurer in the event of default by the intermediary. Obligations on brokers are more onerous and include duties in relation to payments due to the insured and operating of client broking accounts.

The FSPA and the FAA impose regulatory requirements on brokers who fall within the definitions of financial adviser, broker and financial service provider (in each case, as determined by the activities that the broker undertakes). Brokers that are subject to the requirements of the FSPA must be registered on the FSPR and belong to an approved dispute resolution scheme if they act as a financial service provider for retail clients. The FSPR enables the public to check that financial service providers are registered, along with certain other details including the types of financial services that they are registered to provide. Brokers that are subject to the FAA must comply with certain disclosure and conduct obligations, which vary depending on the types of services that they provide.

v Regulation of individuals employed by insurers

Individuals employed by insurers are regulated by the IPSA to a limited degree. Directors of licensed insurers are required to certify that any new director, the chief executive officer, chief financial officer and appointed actuary (who may or may not be an employee of the insurer) are fit and proper persons to hold their respective roles (and the criteria on which the certification is based must be specified in the insurer's fit and proper policy).6 The RBNZ has powers to take action against persons appointed to these roles that it views as being inappropriate to be involved in the management or governance of an insurer. The RBNZ may also apply to the district court for a person to be banned from participating in an insurance business in relation to certain wrongdoings.7

Employees of insurers that provide financial advice are regulated under the FAA and FSPA. However, the extent to which these employees are regulated depends on the type of financial advice they offer and whether the insurer is a qualifying financial entity (QFE). Insurers that are registered on the FSPR and that employ a number of financial advisers may apply to the FMA to become a QFE. Obtaining QFE status enables an organisation to streamline the registration, disclosure, dispute resolution and supervision arrangements that will apply to its financial advisers. In return, the insurer takes responsibility for its advisers' compliance with the regulatory regime.

vi Compulsory insurance

Unlike some jurisdictions, there is no compulsory motor vehicle or workers compensation insurance in New Zealand. The government operates a 'no fault' accident compensation scheme for personal injury by accident suffered by any New Zealand resident or visitor to New Zealand. The scheme is administered by the Accident Compensation Corporation under the Accident Compensation Act 2001, and is funded through levies and taxation. No private legal proceedings can be brought for personal injury covered by the scheme, and there is therefore only limited need for personal injury liability insurance.

Where residential buildings and personal property are insured against fire, the property is also deemed to be insured against earthquake and other natural disaster under the Earthquake Commission Act 1993. The insured pays a premium for this cover to the Earthquake Commission through the insurance company.8

The Maritime Transport Act 1994 imposes certain insurance requirements in respect of oil pollution liabilities and for offshore marine installations.

vii Compensation and dispute resolution regimes

As discussed in subsection iv, insurers that provide services to retail clients are required by the FSPA to be a member of an approved dispute resolution scheme.9 There are four approved schemes, though most insurers are members of the Insurance and Financial Services Ombudsman Scheme (the IFSO Scheme),10 which focuses primarily on insurance.

The IFSO Scheme is free to access for the insured and can consider complaints from consumers and small businesses up to NZ$200,000 (unless the insurer agrees to a greater amount). It cannot make a determination in relation to commercial insurance policies.

Insurers are also required to have an internal dispute resolution process. This process must have been exhausted before a dispute can be brought to the IFSO Scheme. If a dispute is brought to the IFSO Scheme, it will be investigated, and attempts will be made to resolve the dispute through negotiation or mediation (or both). If this process fails, then the ISFO Scheme can make a determination on the dispute that will be binding on insurers, but not on consumers or small businesses who may seek redress through an alternate dispute resolution process or through the courts.

viii Taxation of premiums

In general, a person carrying on an insurance business is subject to income tax in the same manner as any other taxpayer in business. Income and deductions will generally be recognised using ordinary tax principles, but with the overlay of specific statutory rules. As such, insurers are generally subject to income tax on insurance premiums received.11

For tax purposes, New Zealand distinguishes between two categories of insurers: general insurers and life insurers. General insurance is defined as insurance that is not life insurance.

New Zealand has specific statutory rules addressing:

  1. the income tax treatment of a general insurer's outstanding claims reserves, which seek to align income tax treatment with financial reporting and actuarial practice;
  2. certain premiums derived by non-resident general insurers (addressed below);
  3. the calculation of the income of life insurers, which require separate calculations to reflect two bases of taxable income:
    • a shareholder base (representing income derived for the benefit of shareholders); and
    • a policyholder base (representing income derived for the benefit of policyholders);
  4. the timing of recognition of the income of life insurers, which seeks to address the timing and allocation issues inherent with life insurance products, particularly in respect of participating life policies; and
  5. certain life insurance premiums paid to underwriters at Lloyd's of London (addressed below).

Where a non-resident general insurer derives a premium with a New Zealand source that is not attributable to a fixed establishment of the insurer in New Zealand, 10 per cent of the gross premium is income of the insurer. This income is given separate treatment for income tax purposes and the insurer is not permitted any deductions against this income. Therefore, this is the net amount subject to tax. If the non-resident general insurer does not file a return and pay the relevant New Zealand tax, New Zealand deems certain persons to be agents of the insurer and requires the agent to file a return and pay the tax. Under these rules the person paying the premium may be liable for the non-resident insurer's tax liability. Similar rules also apply to certain life insurance premiums derived by underwriters at Lloyd's of London. If those rules apply, 10 per cent of the gross premium is income of the insurer, the insurer is not permitted deductions against that income and the person paying the premium may be required to calculate the income tax payable, file a tax return and pay the insurer's tax liability.

Insurance premiums are generally subject to New Zealand's goods and service tax (GST) (currently at a rate of 15 per cent), with the exception of premiums for life insurance. The provision of life insurance is not subject to GST (either because it is exempt or because it is zero-rated for GST purposes, depending on the particular circumstances). Some other exceptions can also apply, for example in relation to certain credit-related insurance contracts.

ix Proposed changes to the regulatory system

In 2017, draft legislation (the Financial Services Legislation Amendment Bill) was introduced to Parliament to repeal and replace the current FAA regime. The Bill is aimed at simplifying and streamlining the regime. The proposed amendments include replacing the current types of financial advisers with three new types (financial advisers, financial advice providers and nominated representatives), permitting the provision of robo-advice to retail customers, requiring anyone who provides financial advice to be licensed (and introducing a fit-for-purpose licence structure), imposing conduct and competence obligations on anyone who provides financial advice and creating shorter, simplified disclosure requirements. Under the Bill, anyone giving financial advice will need to be engaged by a 'financial advice provider' and either a 'nominated representative' under the Financial Markets Conduct Act 2013 or a 'financial adviser' registered under the FSPA. The Bill passed its third and final reading by Parliament on 4 April 2019. It is now due to receive royal assent, after which it will become legislation. Given that the Bill is still to be enacted into law, the FMA has decided to grant an exemption to enable the provision of personalised robo-advice. Persons seeking to rely on the exemption must apply to the FMA.

The RBNZ is also undertaking a comprehensive review of the IPSA, although, as of April 2018, work on this review is suspended.12 The focus of the review was on the adequacy and effectiveness of the current regulatory tools over the insurance sector in New Zealand. In particular, the review was to give priority to the scope of the IPSA, overseas insurers, financial strength requirements and regulatory mechanisms. The work on this review was suspended from April 2018, although the RBNZ has stated that this will be reviewed regularly and work will resume in due course. The review, if and when it recommences, will take into account recommendations from the 2017 International Monetary Fund's assessment of observance of the insurance core principles in New Zealand, which indicated that the RBNZ's powers should be extended in order to further develop observance initiatives and ensure that policyholders are adequately protected.

A review of insurance contract law is underway (see Section V.iii) and this will include consideration of the existing regulation of brokers and intermediaries under the IIA.

x Other notable regulated aspects of the industry

Under the IPSA, approval must be obtained from the RBNZ in relation to a change of control, or change in corporate form, of any licensed insurer.13 This allows the RBNZ to consider the same matters as when it first licenses an insurer to ensure the change in control or corporate form will not affect the insurer's ability to operate effectively.


i Sources of law

Insurance law in New Zealand is governed by a combination of common law, statute and voluntary code.

The foundation for insurance law is the general law of contract, supplemented by insurance-specific principles, such as the doctrine of utmost good faith and the principle of indemnity.

Marine insurance is treated as a distinct subset of insurance law and is governed by the Marine Insurance Act 1908. There is no equivalent code in New Zealand relating to non-marine insurance. However, there are a number of statutes that are relevant to the terms of non-marine insurance, including the Life Insurance Act 1908, the Insurance Law Reform Acts of 1977 and 1985, and the Fair Trading Act 1986 (FTA).14

Members of the Insurance Council of New Zealand (ICNZ) also agree to adhere to the Fair Insurance Code, which is expected to be updated in 2019. The ICNZ currently has 30 members.15 The Code sets a minimum standard of service for insurers, describes the responsibilities owed between the insurer and the insured, and encourages professionalism in the insurance industry.

ii Making the contract

Essential ingredients of an insurance contract

The IPSA defines a contract of insurance as a contract involving the transference of risk and under which the insurer agrees, in return for a premium, to pay to or for the account of the policyholder a sum of money or its equivalent, whether by way of indemnity or otherwise, on the happening of one or more uncertain events.16 This definition generally accords with the position at common law.

An insurance contract generally requires an insuring clause, and must identify the property or liability to be insured and the scope of the indemnity. This information is customarily set out in the policy schedule (which contains details specific to the particular insured) and the policy wording (which sets out further details as to the nature and scope of the insurance cover, as well as claims conditions and other provisions relevant to the insurance).

Recording the contract

Insurance contracts are usually recorded in a written document or combination of documents (usually a policy schedule signed or stamped by the insurer, together with a document containing the policy wording). However, the only express legislative requirement is found in the Marine Insurance Act 1908, which requires that a contract of marine insurance is signed or sealed by the insurer.17

Regulation of contractual terms

The Life Insurance Act 1908 contains provisions relating to the assignment of life insurance policies, in relation to life policies taken out by or for the benefit of minors, and protecting the surrender value of life insurance policies if premia are not paid.

The Insurance Law Reform Act 1977 limits an insurer's ability to avoid a policy because of misstatements by the insured, or to decline a claim in reliance on certain types of exclusions or because of non-compliance with time limits for making a claim. It also provides that arbitration clauses in insurance policies (other than those entered into by the insured in trade) are not binding on the insured.

The Insurance Law Reform Act 1985 abolishes the common law requirement for an insurable interest in policies of life insurance and indemnity (other than where the Marine Insurance Act 1908 applies). It restricts the application of 'average' clauses in policies for dwelling houses and allows purchasers of land and fixtures to have the benefit of the vendor's insurance during the period between the contract of sale and settlement.

In March 2015, the FTA was amended to prohibit unfair contract terms in standard form consumer contracts. These prohibitions apply to a limited extent to consumer insurance contracts (although the legislation recognises that there are some terms that are necessary to protect the insurer and that will therefore not be considered unfair, such as provisions that identify the subject matter or risk insured, impose obligations of good faith, specify the sum insured or applicable deductible, or describe the basis on which claims are settled).

As mentioned, a review of insurance contract law is underway, which is discussed in Section V.iii.

Statutory charge under Law Reform Act 1936

Pursuant to the Law Reform Act 1936, any insurance that is available to meet liability to pay damages or compensation is charged (to the amount of the claim, subject only to the policy limit) in favour of the claimant from the time of the event giving rise to the claim.18 The courts have held that the effect of the charge is to prevent an insurer from advancing defence costs to the insured where to do so would erode the amount of insurance proceeds subject to the charge.19

The court decisions that clarified the application of this legislation and its impact on defence costs have resulted in significant changes to the structure of liability policies in recent years. Whereas it was previously common to issue liability policies with aggregate limits of cover for both defence costs, and damages and compensation, it is now common for insureds to purchase separate or additional defence costs cover.

Prohibited insurance

Certain types of insurance are prohibited by statute. For example, insurance that purports to indemnify a person for liability to pay a fine or infringement fee under the Health and Safety at Work Act 2015, or the Employment Relations Act 2000, is unlawful and of no effect.

The Companies Act 1993 contains restrictions on a company's ability to effect insurance for its (and its related companies') directors and employees.20 A company must be authorised by its constitution, and have the prior approval of its board, before effecting the insurance. A company cannot effect insurance for its directors and employees in respect of criminal liability (e.g., fines) or defence costs in respect of criminal proceedings unless the director or employee is acquitted. The directors who vote in favour of effecting the insurance must certify that the cost of the insurance is fair to the company.

Similar restrictions apply under the Financial Markets Conduct Act 2013 (in respect of conduct regulated by financial markets legislation) to 'specified persons' (e.g., issuers, offerers and licensees) that are not companies subject to the Companies Act 1993.21

Information provided to the insurer at placement

The insured is subject to a general duty to disclose any material fact to the insurer.22 The insured's duty of disclosure extends beyond the answering of questions specifically asked by the insurer. Failure to disclose material facts can entitle the insurer to avoid the policy. However, where an insured discloses facts that reasonably point toward the existence of further relevant facts, the insurer may be treated as having waived disclosure if it did not make further enquiries.23

This duty of disclosure is codified in respect of marine insurance in the Marine Insurance Act 1908, which also expressly states that the following circumstances do not have to be disclosed in the absence of enquiries: circumstances that diminish risk; circumstances that are known or presumed to be known to the insurer; and any circumstance that is superfluous to disclose by reason of any express or implied warranty.24

The House of Lords has confirmed that the duty of utmost good faith is an extra-contractual duty and therefore cannot give rise to common law damages.25 While the Contract and Commercial Law Act 2017 imposes a general right to damages for misrepresentation (which could provide a pecuniary remedy for a breach of the duty of utmost good faith),26 such remedies are unlikely to be available for breach of a simple failure to disclose unless it can be established that there was a positive misrepresentation that there was nothing further to disclose.

As noted above, the Insurance Law Reform Act 1977 precludes an insurer's right to avoid a policy for misstatement by the insured unless the misstatement was substantially incorrect and material (and, in the case of life insurance policies, made either fraudulently or within three years of the date that the policyholder dies or the contract is sought to be avoided).

The scope of the insured's duty of disclosure, and the consequences of non-disclosure, are part of the review of insurance contract law in New Zealand.

iii Interpreting the contract

General rules of interpretation

There are no special rules that apply to the interpretation of insurance contracts.27 Accordingly, insurance agreements are interpreted according to the general law of contract, which aims to ascertain the meaning that the document would convey to a reasonable person having all the background knowledge that would have been reasonably available to the parties at the time they entered into the agreement.28

The ordinary and natural meaning of the language at issue will be a 'powerful, albeit not conclusive' indicator of what the parties meant, but might not be determinative if the wider or commercial context reliably shows otherwise.29

The New Zealand position on the admissibility of pre-contractual communications and post-contractual conduct represents a departure from the long-standing position in England and Wales. In Gibbons Holdings Ltd v. Wholesale Distributors Ltd, the Supreme Court held that mutual conduct of parties after the formation of a contract could be used to construe the agreement.30 In Vector Gas Ltd v. Bay of Plenty Energy Ltd,31 the Supreme Court considered the extent to which preliminary negotiations could be used to aid the interpretation of a contract. The controversial decision, which resulted in four separate judgments, drew criticism for introducing undue uncertainty into contractual interpretation.32 While the decision in Firm PI 1 Ltd v. Zurich Australian Insurance re-emphasises the focus that will be given to the express wording of the particular contract, the New Zealand courts retain a greater ability than their UK counterparts to take into account pre-contractual communications as an aid to interpretation.

Intermediaries and the role of the broker


Brokers generally act as agents of the insured. However, as a result of statutory reform in the Insurance Law Reform Act 1977, a person acting for the insurer during the negotiation stage within the scope of their actual or apparent authority remains an agent of the insurer throughout that process.33 The insurer is subsequently deemed to be imputed with notice of all matters material to the contract of insurance known to this representative concerned in the negotiations before the insurance proposal is accepted.34


Typically, a broker, who is the effective cause of placement of the risk, is entitled to remuneration on a commission basis. In practice, the amount of commission is typically agreed with the insurer (not the insured) and brokers deduct the commission from the amount of premium before passing it on to the insurer.

iv Claims


Insurance policies in New Zealand commonly include express requirements for prompt notice of claims to be given to the insurer. However, where an insurance contract prescribes a time limit within which notice of any claim must be given, the time limit will only apply where the insurer has been prejudiced by the insured's delay (and will not be binding in respect of time limits for notification following death in life insurance policies).35 Unless the policy provides otherwise, there is no particular form in which notice must be given.

Good faith and claims

An insured is under a general duty not to make fraudulent claims.

It is accepted that an insurer is under a duty to admit liability and to pay promptly, failing which there is a liability in damages for breach of an implied term of the contract to the extent that the delay is the fault of the insurer.36 In Young v. Tower Insurance Ltd, the court confirmed that a duty of good faith on the part of the insurer is implied in every insurance contract. While the court did not delineate the full scope and limits of that duty, at a bare minimum it requires the insurer to disclose all material information that the insurer knows or ought to have known and to act reasonably, fairly and transparently (in both cases, including the initial formation of the contract, and during and after the lodgement of a claim), and to process the claim in a reasonable time.37


i Jurisdiction, choice of law and arbitration clauses

Many insurance contracts contain express jurisdiction and choice of law clauses. Some insurance contracts also contain provisions requiring any disputes to be determined by arbitration rather than by the courts. These provisions in retail insurance contracts will not be binding on an insured under the Insurance Law Reform Act 1977, unless the parties have agreed to submit a dispute to arbitration after the dispute has arisen. As discussed in Section II.vii, dispute resolution schemes, such as the IFSO Scheme, are available for retail insurance clients where disputes are not resolved through the insurer's internal dispute resolution processes.

There are no specific limits on an arbitrator's jurisdiction. The district court has jurisdiction to hear civil claims where the quantum does not exceed NZ$350,000. Claims that exceed NZ$350,000 are heard in the High Court.

ii Litigation

Litigation stages

Proceedings are usually commenced by the filing and service of a statement of claim and notice of proceeding (although other processes are also available, depending on the nature of the claim). Following the filing of pleadings, the parties are usually required to complete discovery. Written briefs of evidence will then be exchanged, before a hearing at which witnesses will give evidence (and be cross-examined) and legal argument will be presented.

An unsuccessful party may, subject to the rules applicable to the court, appeal a judgment to a higher court. In some cases, this will require obtaining leave of the court.


In civil cases, evidence is often given by way of a signed written brief of evidence (which is either taken as read or forms the basis of the oral evidence given by the witness at trial). The opposing party will have an opportunity to cross-examine the witness.

A party to proceedings can call expert witnesses. Experts must adhere to a code of conduct and may be required to confer prior to the hearing.


Generally, costs follow the event; that is, the unsuccessful party will be required to pay the costs of the successful party. Costs are often ordered on a 'scale' basis in accordance with applicable rates set out in the relevant rules of the court, although the court has the ability to award increased or indemnity costs in certain circumstances.

iii Arbitration

Format of insurance arbitrations

The Arbitration Act 1996 provides the framework for the arbitration of disputes held in New Zealand. Certain provisions of the Arbitration Act 1996 apply automatically to all arbitrations governed by the Act, whereas the application of other (more procedural) rules depends on whether the arbitration is a domestic or international arbitration and whether the parties have chosen to exclude or adopt those rules.

Procedure and evidence

The Arbitration Act 1996 provides that parties are free to agree on the procedure of the arbitral tribunal. Failing such agreement, the tribunal has the power to conduct the proceedings in the manner considered appropriate.38 Many arbitrations in New Zealand are run in a manner very similar to court proceedings.

If the place of arbitration is outside New Zealand, with an international arbitral institution, the independent rules that govern the proceedings of that institution will apply.39


Under the Arbitration Act 1996, unless the parties agree otherwise, the costs and expenses of the arbitration can be fixed by the tribunal in its award. In the absence of an award on costs, each party will bear their own expenses and will share the cost of the arbitral tribunal in equal parts.

iv Alternative dispute resolution

Mediation is a commonly utilised disputes resolution process in New Zealand whereby parties seek to resolve their dispute by agreement with the assistance of an independent facilitator. The District Court Rules 2014 also encourage parties to attempt to resolve disputes by agreement by utilising the judicial settlement conference process available through the courts.


i Regulatory supervision

The year 2018 saw an increased focus by regulators on conduct and culture in the financial services industry generally, in light of the Australian Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. In parallel with a similar review of New Zealand's retail banks, the RBNZ and the FMA have been undertaking a review of the conduct and culture within life insurers. A report was released in January 2019, with individual feedback given to each reviewed life insurer. The report set out the regulators' findings in respect of life insurers, focusing on customer outcomes, conduct and culture governance, conduct and culture risk management, and issue identification and remediation. Insurers have until 30 June 2019 to develop a plan to address the feedback and report back to the RBNZ and the FMA.40 As a result of these reports, the government announced a consultation on the regulation and conduct of financial institutions (to be released by May 2019), with legislation to be introduced in the second half of 2019.41

In November 2018, CBL Insurance Limited (CBL) was placed into liquidation on application by the RBNZ, on grounds including that CBL was in breach of its required solvency regime and had failed to comply with the RBNZ's directions. An independent review of the RBNZ's supervision of CBL has been commissioned to identify lessons for the RBNZ and implications for the insurance regulatory regime. The review aims to provide an independent and expert perspective on how best to strengthen the regulatory and supervisory framework for the future, and in particular will (1) identify any shortcomings and positives in the RBNZ's supervisory practices and its critical judgements, (2) identify any constraints or areas for enhancement in the legislative and regulatory framework in which the RBNZ was operating, and (3) help key stakeholders and the wider public understand the RBNZ's role and activities as a prudential supervisor.

Separately, the FMA released a report in July 2018 on 'replacement business' in the life insurance industry by QFE providers, where policies were shifted from one provider to another.42 This report found that there were significant discrepancies in processes among the individual QFEs, and that generally there was insufficient acknowledgement that replacement business represents conduct and customer risks for businesses that need to be managed effectively.

ii Natural disaster

Natural disasters and climate change continue to be a major factor in the insurance industry. The ICNZ has announced that insurers have spent more than NZ$226 million in recoveries from extreme weather in 2018. This makes 2018 just short of the record set in 2017 of NZ$242 million, and is seen as an indicator of the increasing frequency and intensity of storms in New Zealand. The ICNZ refers to the need to adapt to the changing climate in order to reduce the costs of adaptation and impact of these weather events.43

The effects of the Canterbury earthquakes in 2010 and 2011 are still ongoing. The Canterbury Earthquakes Insurance Tribunal Bill was introduced to Parliament in August 2018 and, at the time of writing, is before the Governance and Administration Committee. This Bill establishes a tribunal to provide speedy, flexible and cost-effective services to help resolve insurance claims in relation to the Canterbury earthquakes between policyholders and insurers, and insured persons and the Earthquake Commission.

On 12 November 2018, a public inquiry into the Earthquake Commission's operational practices and its approaches to claims outcomes in relation to the Canterbury earthquakes, and subsequent events including the Kaikoura earthquake in 2016, was announced. The inquiry is to report back by 30 June 2019.

The Fire and Emergency New Zealand Act 2017 (the FENZ Act) was passed in July 2017, consolidating the New Zealand Fire Service, the National Fire Authority and rural fire authorities into one organisation: Fire and Emergency New Zealand (FENZ). Controversially, given the global move away from funding emergency services through levies on insurance, FENZ is funded solely by levies on insurance premiums. The new levy regime broadens the levy base to include any contract that insures property against physical loss (rather than being limited to insurance against fire damage) and is expected to see a general increase in insurance costs. The FENZ Act came into force on 1 July 2017 (and existing levies have already been increased), but after criticism from the insurance industry the new levy regime has been further delayed until 1 July 2019.

iii Insurance contract law review

In May 2018, the Ministry of Business, Innovation and Employment (MBIE) released an issues paper as part of its review and proposed reform of New Zealand's insurance contract law. The proposed key objectives of the review are to ensure insurers and insureds are able to transact with confidence at all points in the life cycle of an insurance policy, and that interactions between insurers and insureds are fair, efficient and transparent at all points in the life cycle of an insurance policy.44 The review also includes the existing legislation in relation to insurance. Submissions on the issues paper closed on 13 July 2018. It is anticipated that the MBIE will be releasing an options paper with more specific details of proposed reform in 2019.

iv Liability for hiring replacement vehicles

The scope of potential claims under motor vehicle insurance policies was expanded in 2018 in Blumberg v. Frucor Beverages Limited.45 In this case, a 'not-at-fault' driver lost the use of their vehicle as a result of an accident caused by an 'at-fault' driver. The High Court found that an at-fault driver (and, therefore, the driver's insurer) should bear the reasonably incurred costs of hiring a replacement vehicle while the vehicle of a not-at-fault driver is being repaired.


New Zealand is likely to see considerable legislative changes in insurance regulation and insurance contracting in the short term. Given the RBNZ and FMA report on life insurers, a key focus moving forward will be on conduct regulation, consumer protection and confidence in the insurance sector.

New opportunities for technology-based innovation (insurtech) are also expected to have a considerable impact on the insurance market over the next year. However, given the regulatory changes anticipated in New Zealand, monitoring and full participation in these developments will be important for all participants in the insurance industry.


1 Tom Hunt and Marika Eastwick-Field are partners at Russell McVeagh. The authors would like to thank and gratefully acknowledge the assistance of Ling Yan Pang, Nicole Browne and Che Ammon.

2 As discussed in Section II.ix, the Financial Services Legislation Amendment Bill passed its third and final reading by Parliament on 4 April 2019; however, at the time of writing, it has not received royal assent, passing it into law.

3 IPSA, Section 15.

4 IPSA, Part 2, Subpart 1.

5 IPSA, Section 219.

6 IPSA, Section 37.

7 IPSA, Section 222.

8 As discussed in Section V.ii, there is currently a public inquiry into the Earthquake Commission's operational practices.

9 FSPA, Section 11.

10 As of February 2019.

11 As of February 2019, companies are subject to an income tax rate of 28 per cent.

12 Reserve Bank of New Zealand, 'Review of the Insurance (Prudential Supervision) Act 2010: Issues Paper Consultation Feedback Statement', October 2017, https://www.rbnz.govt.nz/regulation-and-supervision/insurers/consultations-and-policy-development-for-insurers/active-policy-development/review-of-the-insurance-prudential-supervision-act-2010.

13 IPSA, Sections 26 to 27.

14 As discussed in Section V.iii, as at March 2019 some of the provisions of these statutes are being reviewed.

16 IPSA, Section 7.

17 Marine Insurance Act 1908, Section 24.

18 Law Reform Act 1936, Section 9. This is also part of the review of insurance contract law – see Section V.iii.

19 See BFSL 2007 Ltd v. Steigrad [2013] NZSC 156.

20 Companies Act 1993, Section 162.

21 Financial Markets Conduct Act 2013, Sections 526 to 530.

22 Quinby Enterprises Ltd (In Liquidation) v. General Accident Fire and Life Assurance Corporation Public Ltd [1995] 1 NZLR 736.

23 Jaggar v. QBE Insurance International Ltd [2007] 2 NZLR 336.

24 Marine Insurance Act 1908, Section 18.

25 Pan Atlantic Insurance Co Ltd v. Pine Top Insurance Co Ltd [1995] 1 AC 501.

26 Contract and Commercial Law Act 2017, Section 35.

27 QBE Insurance (International) Ltd v. Wild South Holdings Ltd [2014] NZCA 447, [2015] 2 NZLR 24 at [18].

28 Investors Compensation Scheme Ltd v. West Bromwich Building Society [1998] 1 WLR 896 (HL) at 912 per Lord Hoffman.

29 Firm PI 1 Ltd v. Zurich Australian Insurance Ltd [2014] NZSC 147, [2015] 1 NZLR 432 at [63], [79]; Zurich Australian Insurance v. Body Corporate 398983 [2013] NZCA 560, [2014] NZLR 289 at [35].

30 Gibbons Holdings Ltd v. Wholesale Distributors Ltd [2007] NZSC 37, [2008] 1 NZLR 277.

31 Vector Gas Ltd v. Bay of Plenty Energy Ltd [2010] NZSC 5, [2010] 2 NZLR 444.

32 Jessica Palmer and Andrew Geddis 'What Was That Thing You Said? The NZ Supreme Court's Vexing Vector Gas Decision' (2012) 31 UQLJ 287 at 294.

33 Insurance Law Reform Act 1977, Section 10(1); see also Nairn v. Royal Insurance Fire & General (New Zealand) Ltd (1990) 6 ANZ Insurance Cases 60-010(HC).

34 Insurance Law Reform Act 1977, Section 10(2).

35 Insurance Law Reform Act 1977, Section 9.

36 Dome v. State Insurance General Manager (1987) 5 ANZ Insurance Cases 60-835; Rout v. Southern Response Earthquake Services Ltd [2013] NZHC 3262.

37 Young v. Tower Insurance Limited [2016] NZHC 2956, [2018] 2 NZLR 291.

38 Arbitration Act 1996, Schedule 1, Clause 19.

39 Arbitration Act 1996, Section 7.

40 FMA and RBNZ 'Life Insurer Conduct and Culture – Findings from an FMA and RBNZ review of conduct and culture in New Zealand life insurers January 2019', https://fma.govt.nz/assets/Reports/_versions/12147/Life-Insurer-Conduct-and-Culture-2019.1.pdf.

41 Hon Grant Robertson, Hon Kris Faafoi 'Govt to act to protect bank, insurance consumers' 29 January 2019, https://fma.govt.nz/news-and-resources/releases-from-the-minister-of-commerce/govt-to-act-to-protect-bank-insurance-consumers/.

44 MBIE 'Issues Paper – Review of Insurance Contract Law May 2018', https://www.mbie.govt.nz/dmsdocument/962-issues-paper-review-insurance-contract-law-pdf.

45 Blumberg v. Frucor Beverages Limited [2018] NZHC 1876.