The Insurance and Reinsurance Law Review: Cambodia

Introduction

The insurance market in Cambodia is entering its seventh stage of development and is still improving.

The first stage began in 1992 with the introduction of the Law on Insurance,2 which can be viewed as the rebirth of the insurance industry after many years of war. Three companies obtained licences within the subsequent three years.3 However, most of the business consisted of acting as insurance brokers and almost no risks were retained in the country. The Law on Insurance was abrogated in 2000 and again in 2014. The new Law was promulgated on 4 August 2014.4 Any references to the Law on Insurance in this chapter refer to the 2014 version.

The second stage required the government to strengthen the industry by the design of two main tools: a new law in 2000 to increase the solvency and capital requirements, and the establishment of a state-owned reinsurance company.5 The latter also had the purpose of retaining part of the reinsurance premiums in Cambodia6 and to offer a local reinsurance option to the Cambodian insurers. Following this new law, two general insurance companies obtained their licences in 20077 and in 2015.8

In the third stage, banks' affiliated insurance companies entered the market from 2007 to 2009,9 as the fast-growing banking industry required insurance to cover the assets provided as collateral. This stage is currently reinvigorated thanks to three financial groups proposing bank, general insurance and life insurance services.10

Until 2010, the market was limited to non-life insurance businesses (i.e., general insurance and reinsurance), but continued to maintain low retention rates.

The fourth stage occurred in 2011. General insurance companies could have satisfied themselves in playing a limited role, providing standardised and limited insurance policies to the urban middle class while still getting a profit at the level of their investments.11 However, the government considered it a priority to offer access to insurance to the rest of the population. Without waiting for a new law, and on the basis of non-governmental organisations' experiences12 and comparative studies, it passed one temporary ministerial order to start micro-insurance in Cambodia. After the Ministry of Economy and Finance (MEF) granted the first micro-insurance licence,13 seven others followed in quick succession from 2014 to 2017,14 which were mainly in health and life, often in partnership with micro-finance institutions. The first life micro-insurers played a very strong role in promoting insurance. A micro-insurance business is sustainable only by selling products to the mass market; micro-insurers have opted to use the three best methods available to promote their insurance policies to those in Cambodia who can afford to pay a small amount of premium: by using micro-finance institutions (MFIs) networks, selling to companies and factories, and retailing through mobile technology.

The first method consists of using the very wide MFI networks to propose credit-life insurance by paving the way for bancassurance activity. This approach was fruitful but has been jeopardised by a series of new regulations mainly originating from the National Bank of Cambodia, which are now settled.15

This strategy also generated something unexpected: it opened up a new business opportunity for the non-bank affiliated general insurance companies, which identified risks that they were financially able to underwrite by themselves.

This unexpected competition in their own market (the indigent population) led micro-insurers to the second method, which was to start competing with general insurers in the general insurers' own market by selling group personal accident and group health insurance policies to companies and factories to cover their employees. The viability of this last segment was endangered by the National Social Security Fund (NSSF), which since 2016 has covered healthcare of employees, in addition to work-related accidents. Since the end of 2017, it has been compulsory for every employer to contribute to the NSSF for both accident and health schemes. Recently, the government issued a sub-decree putting in place a pension scheme, details of which are mentioned in the seventh stage below.

The third method used by micro-insurers to target the poor is to work with telecommunication operators to sell insurance products using mobile technology. Even with the worldwide leader in insurance products operating here, using mobile technology for insurance distribution (i.e., Bima), micro-insurers are facing competition from other general and, recently, life insurance companies in this area. The fifth stage began in 2012 and led to the introduction of the life insurance industry, which was a significant move in the market and recognised by the government as necessary. To introduce life insurance, the government relied on two main pillars: the new regulation (passed in 2014) and the establishment of a state-owned life insurance company.16

While non-life insurance companies, like other industries in Cambodia, remain mainly regional in their shareholding (including companies from Singapore, Indonesia, Thailand, Malaysia, Hong Kong and Vietnam), leading worldwide life insurance companies entered the Cambodian market soon after life insurance was introduced in 2012, and the flow of companies has been steady since then. The MEF granted licences to Manulife,17 Prudential,18 AIA19 and Dai-Ichi Life,20 while four Asean life insurers obtained their own licences.21 A Malaysian insurance participant, Etiqa Group, entered the Cambodian life and general insurance market earlier in 2019. FWD Group, through a 100 per cent acquisition of Bangkok Life Assurance (Cambodia) Plc, joined the life insurance market under the name FWD Life Insurance (Cambodia) Plc in 2021.22

Life insurers have undoubtedly become the main participants in the insurance industry; by investing a lot, through the mounting of large advertising campaigns, they have generated new interest for insurance in the general population. Since 2013, life insurers have experienced exponential growth, with endowment policies accounting for 84 per cent of the market share in 2020, while term life increased from 4 per cent to 5 per cent between 2019 and 2020.23 As of the first quarter of 2021, life insurance premiums totalled US$44.6 million, up 15.5 per cent for the same period in 2020.24

The sixth stage of development started in 2017 and is concomitant with the massive Chinese investments in the Kingdom and the will of several local tycoons involved in the financial industry to diversify their investment to insurance concerning both general25 and life activities.26

The seventh stage commenced in January 2021 with the Law on the Organisation and Functioning of the Non-Banking Financial Services Authority (the NBFSA Law), establishing a new regulatory authority under the supervision of the Minister of Economy and Finance. It is actually an authority of authorities, including the Insurance Regulator of Cambodia (IRC) and the Social Security Regulator (which develops the social protection policy of the country) and they, obviously and as mentioned above, impact the whole insurance industry. Very recently, it has decided to extend the long-awaited pension scheme, from public servants to every employee of the private sector.

On 4 March 2021, the government issued Sub-Decree No. 32 on the Social Security Scheme on Pension for All Persons Governed under the Labour Law. The contribution will be shared between employers and employees and will represent, for the first five years, 4 per cent of an employee's salary. This is quite a revolution for Cambodia and it may pave the way to additional private pension schemes which do not exist yet.

Insurance intermediation has grown very slowly. Until 2007,27 only one insurance agent and one insurance broker were duly registered. But since 2015, Cambodia has been facing an unstoppable flow of new brokers.28 In 2021, more than 80 insurers and other insurance operators were registered with the MEF. Although bancassurance suffered from inconsistencies between banking and insurance regulations and practices, many banks, MFIs, and financial leasing companies (as well as telecommunication operators) have been granted insurance agent licences.29 According to the IRC, individual insurance agents account for more than 5,000.30

With the exception of the General Insurance Association of Cambodia, which was established in 2005 and became the Insurance Association of Cambodia in 2013 (to include life and micro-insurers), brokers are also seeking to establish an association to protect the interests of their profession.

The year 2021 ended with the adoption of the long-awaited Sub-Decree on Insurance on 30 December 2021 (Sub-Decree on Insurance).31 This Sub-Decree cannot come at a better time as the IRC is starting to really develop the insurance industry as a whole.

Despite the fact that the insurance market is still nascent, Cambodia has many assets, even if pitfalls exist. The following are key assets of the Cambodian insurance market:

  1. Cambodia has an insurance penetration rate of only around 1.04 per cent of the population as contribution to the economy, with an insurance density of US$17.2632 and its middle class is the fastest growing in the Association of Southeast Asian Nations; despite the covid-19 pandemic, Cambodia's insurance penetration rate is estimated to reach 1.10 per cent and insurance density would be US$18 for 2021. As part of the strategic development plan for the insurance sector, Cambodia's insurance penetration rate is estimated to achieve 5.5 per cent, together with the insurance density of approximately US$130 in 2030.33
  2. A very fast premium growth rate of 20 per cent per year during the past 15 years until 2019, the significance of which should nevertheless be minimised because of the very low amount of premiums (US$245.8 million in 2019 compared to US$196.4 million in 2018), and which has largely been boosted by the recent life insurance segment. In 2020, there was a growth of only 8 per cent (US$272 million).34 However, the life insurance segment started slowing down during the first three quarters in 2019 as a result of a very strict interpretation, at that time, of the law applicable to bancassurance and continued in 2020, with a 5.8 per cent increase, compared to 42.4 per cent in 2019,35 as a result of covid-19's economic impact.36 However, in the first quarter of 2021, the life insurance segment increased 15.5 per cent in premiums, with 380,000 policyholders.
  3. Very few businesses subscribe to insurance policies to cover their risks and when they do it is generally through a fire insurance policy that the banks require for granting loans.37
  4. While some foreign businesses are covered in Cambodia through their worldwide policies, any risk in Cambodia must be underwritten by a duly authorised insurance company. Sanctions were drastically increased with the Law on Insurance, but unauthorised insurance activity remains an issue.
  5. While a national pension scheme is becoming reality, it will open opportunities to life insurers to develop a private segment.
  6. More generally, the existing legal framework offers notable incentives that foreign investors might not be entitled to in neighbouring countries. This includes no restriction on foreign ownership, no local joint venture requirement, free repatriation of benefits, no exchange control and minimum currency risk owing to a highly dollarised economy.

Along with these opportunities and the government's best efforts to promote the industry, this chapter will examine some of the main concerns that actors are facing, mainly owing to the very recent, and sometimes not fully detailed, insurance legislation.

Regulation

i Insurance regulator

The MEF has always been the authority competent to issue regulations and to manage and control the conduct of insurance businesses. An insurance business is not clearly defined by law, but the term is widely interpreted.

Until 2021, insurance supervision was delegated to the Insurance and Pension Division of the General Department of Financial Industry, which also managed an Insurance Industry Development Fund for promoting, supporting and encouraging the dissemination of interests in insurance to the public.

Although the Insurance Strategic Plan 2011–2020 foresaw the establishment of an independent insurance commission by 2020, it contained no plan to merge the regulatory bodies of the insurance business (i.e., the MEF), the securities market (i.e., the Securities and Exchange Commission of Cambodia) and the banking sector (i.e., the National Bank of Cambodia) under only one supervising authority.

Promulgated on 16 January 2021, the NBFSA Law has not only created a specific regulatory body for the insurance sector, but also aims to regulate and supervise the non-banking financial sector in Cambodia as a whole, including insurance and national social protection sectors.

Purpose of the NBFSA Law

The non-banking financial sectors covered by the NBFSA Law are: insurance, private pensions, the securities exchange, social security, public administration, accounting and auditing, real estate, pawnshop and collateral contributions.

The purpose of this new law is to improve and ensure the efficiency of the management, monitoring and development of the non-banking financial sector, and promotion of the development and use of financial technology in the non-banking financial sector.38

Non-Banking Financial Services Authority areas of competence

Under the NBFSA Law, the new Non-Banking Financial Services Authority (NBFSA) will be competent to propose development policies and strategies to the government; to determine, monitor and follow up strategic plans and action plans; to improve market confidence, support investors and prevent non-bank financial crime; to improve financial stability; and to promote financial development.39 The Law specifies that the NBFSA will perform its duties independently.

Internal structure of the NBFSA

The NBFSA will be managed by the NBFSA Council composed of several members, including the Minister for Economy and Finance (who will be the chairman of the Council), other representatives of the MEF, representatives of the National Bank of Cambodia, the Ministry of Justice, the Ministry of Commerce, and the Council of Ministers, as well as general secretaries and experts.40

Insurance regulation

The NBFSA comprises, and has oversight of, eight specialised entities, including the IRC. As an NBFSA regulator, the IRC has regulatory functions to perform in accordance with the provisions in force, as well as a separate budget and authority for the exercise of its functions. It is led by a chairperson, assisted by a vice chair as necessary. The IRC is vested with the powers of the MEF as stipulated in the Law on Insurance and other provisions relevant to the insurance sector.41

ii Non-admitted insurers

Any entity that carries out an insurance activity, except notably a reinsurance activity, is required to operate through a licence granted by the MEF. This rule applies to insurance companies, micro-insurance companies, insurance agents and brokers and loss adjusters. The Law on Insurance created two important rules. First, to combat illegal insurance activities the Law has drastically increased its related sanctions. Underwriting insurance businesses without a licence will be fined between 50 million and 100 million riels. Recidivism by an entity is sanctioned at four times this rate. Recidivism by a natural person is sanctioned at two times this rate, a period of one to five years' imprisonment, or both. Second, the Law allows for further sub-decrees to provide for licensing exceptions, but for the time being there are none.

Also, the MEF requires a reinsurance company to have an equivalent Standard & Poor's rating of at least AA+. Since this requirement is no longer really practical, the MEF is revising it. A former ministerial order required a rating of BBB-.

iii Distribution

According to the Law, there are only two ways to distribute insurance products: through a duly licensed insurance agent or through a broker. The law does not mention the possibility of an insurance company's staff distributing products, but the MEF has admitted it is permissible and a ministerial order even provides a specific authorisation for life insurance companies' staff to be sellers. Even if the regulation does not mention group insurance policies, the IRC considers that a compulsory group insurance policy is an insurance policy in itself; therefore, the policyholder, acting for a group of insureds, is not considered to be an insurance intermediary.

However, distribution of insurance through a third party is particularly difficult because of the requested minimum capital deposit may be difficult for new investors. Therefore, life insurers who used to distribute through a wide network of individual agents have had no choice other than to recruit employees, known as consultants. The employment relationship must be real, otherwise the insurer may be heavily sanctioned under the insurance, the tax and the labour regulations.

A ministerial order on conditions for bancassurance business applicable to banks and financial institutions was adopted on 30 March 2021 (Ministerial Order No. T7-021-105).42 According to this ministerial order, banks and financial institutions may choose to provide bancassurance through referral model or agent model. In addition, one bank or financial institution may enter into a bancassurance agreement with only three insurance companies at most.43 This ministerial order does not specify the types of insurance companies, but as far as we are aware, in practice, these refer to one general insurance company, one life insurance company and one micro-insurance company.

There are no restrictions on outsourcing activities that are not subject to licensing.

iv Authorisations

According to the Law on Insurance, there are four kinds of insurance companies: life insurance, general insurance, micro-insurance and reinsurance. Both general and life insurance companies may conduct health and micro-insurance businesses. However, this provision still requires clarification, as it seems to exclude micro-insurers from offering micro-health insurance and, further, seems to indicate that a life insurance company can provide any micro-general insurance business, and vice versa. According to a temporary ministerial order that will be amended by a future sub-decree, a micro-insurance company is currently not permitted to cover risks exceeding US$5,000 and exceeding a period of 12 months.44

The Law on Insurance provides limited information on obtaining an insurance licence. It states that insurance companies are required to get a licence from the MEF (now IRC) and imposes on the IRC a three-month time limit to decide on an application following the deposit of the required application form and supporting documents. In practice, it generally takes longer than this time limit. The new Sub-Decree on Insurance provides further details for obtaining a licence. Currently, the new regulator, IRC, exercises a two-step approach where, after obtaining an approval in principle from the IRC, an applicant must complete its set-up within six months, including by incorporating the company at the Ministry of Commerce. Otherwise, the licence granted will automatically become null and void.

Brokers, agents, actuaries and loss adjusters are required to have a licence to operate. Currently, the IRC is drafting several new ministerial orders including one on the licensing of insurance agents and insurance brokers, which are expected to be adopted soon.

Licences issued are not alienable under any circumstances. However, a change of control (greater than 10 per cent) is still possible, although the regulator must be properly notified. Furthermore, the portfolio may be partially or totally transferred, subject to prior approval by the regulator.

Although the duration of the validity of a licence may soon be provided for an unlimited period, at least in the case of micro insurance licence for the time being45, it currently varies as follows:

  1. insurance company: five years for both the initial licence and renewed licences;
  2. micro-insurance company: permanent46 (licence fee to be paid annually);
  3. insurance agent: three years for both the initial licence and renewed licences;
  4. insurance broker: one year for both the initial licence and renewed licences; and
  5. loss adjuster: three years for both the initial licence and renewed licences.47

v Compulsory insurance

The former legislation mentioned three compulsory insurances (construction site insurance, motor vehicle third-party liability insurance for vehicles used for commercial purposes, and passenger transportation liability insurance whatever the means of transportation). However, as these requirements were not systematically implemented, the Law on Insurance increased fines for non-compliance to an amount of up to 150 million riels. However, the IRC has not put in place any system in the event of refusal by an insurance company to provide coverage.

In addition to these compulsory insurances, the Law on Insurance requires owners of motor vehicles (on roads or waterways) to obtain motor vehicle liability insurance. A sub-decree will determine the conditions. This compulsory insurance is not likely to be implemented anytime soon for many reasons, including challenges in determining an affordable premium for the poorest owners of vehicles (which will sociologically appear as a tax) and collecting premiums throughout all of Cambodia. This may also leave the illusion of sufficient insurance while the maximum coverage will in fact be very limited. There will also be challenges in organising the insurance industry to ensure proper claim adjustments and payment in a timely and reasonable manner.

With the exception of the Law on Insurance, the Sub-Decree on Insurance dated 22 October 2001 added one more compulsory insurance for brokers' professional liability,48 but the new Sub-Decree on Insurance does not mention it anymore. It might just be an omission as according to the checklist of required documents for licensing of insurance brokers,49 this professional liability insurance is still required. The future ministerial order on conditions and procedure for licensing of insurance brokers should clarify this point.

vi Taxation

Like many other countries, because of the economic specificity of insurance, in Cambodia, tax on profit consists of taxation at a rate of 5 per cent on the gross premiums. The fact that the scope of this tax also covered the savings part of the premiums clearly jeopardised the development of life insurance companies' activities and bancassurance activities. The Law on Financial Management 2017 brought a substantial change to the former tax regime by separating types of insurance, as opposed to types of general or life insurance company; risk and property insurance remain subject to the tax of 5 per cent on gross premiums, while savings and other activities (that are not property or risk insurance, or reinsurance) shall be subject to the common tax on profit at the rate of 20 per cent.

Actually, this change is far from an adequate solution. Indeed, life insurers do not necessarily offer endowment policies only; they can also offer term life, bodily injury and healthcare policies that are not substantially savings products. It is unclear whether the latest insurance policies will be deemed as risk and property insurance that will be subject to tax of 5 per cent on gross premiums. We understand that, in practice, life insurers have only one account and therefore file only one set of tax returns. The MEF released a ministerial order on 31 March 2018 implementing this change, but this regulation is far from being detailed enough, which leads to uncertainty. For instance, the ministerial order has not provided an understandable rule on deductibility of technical provisions for life insurers.

Furthermore, practically it appears that part of the premiums is subject to double taxation. Indeed, insurance companies are value added tax (VAT) exempted, but, according to current practice, insurance intermediaries are not, although the legislation is silent on it. Therefore, the insurance company cannot claim a VAT deduction on insurance intermediaries' commissions. This non-deductible VAT will thus be included in the gross premiums amount and therefore also taxed at 5 per cent.

Moreover, the tax administration has not put in place any set-off system when the payment to an insurance intermediary originates from a prepayment subject to other tax (1 per cent minimum tax on profit, VAT, tax on telecommunication). In addition to the 5 per cent tax on premiums, insurance companies must pay a 0.5 per cent contribution to the IRC's Insurance Industry Development Fund.

Changes in taxation on insurance intermediaries, which are expected soon, will mitigate the above-mentioned tax implications.

Notably, reinsurance premiums paid abroad were generally not subject to the 14 per cent withholding tax usually due for any payment abroad. This rule was welcomed and was justified by the fact that reinsurance premiums (as a part of the insurance premiums) were subject to 5 per cent taxation. However, for reinsurance premiums not subject to the aforementioned 5 per cent tax (e.g., endowment products), the insurance company must withhold 14 per cent of the reinsurance premiums paid abroad, which is clearly excessive. However, Cambodia does have double tax treaties in force with a number of countries (i.e., Brunei, China, Hong Kong, Indonesia, Malaysia, Singapore, South Korea, Thailand and Vietnam), which might present an obstacle to this internal tax rule.

vii Ownership

While there is no restriction on foreigners investing in insurance businesses, there is only one entity form available. An insurance company must be registered in the form of a public limited liability company. Surprisingly, a former ministerial order required that an insurance company must have at least three shareholders, although this minimum is not required for banks or MFIs and is not generally required for a public limited company.50 The Law on Commercial Enterprise only requires a minimum of three directors.51 In practice, some companies have only two shareholders. This rule was recently clarified by the new Sub-Decree on Insurance which requires insurance companies to have a minimum of two shareholders,52 following Ministry of Commerce's requirements for public limited companies.53

For other insurance businesses (i.e., insurance intermediaries and loss adjusters), the form can be a branch of a foreign company, a private limited company or a public limited company.

viii Transfer of portfolio

A Cambodian insurance company may apply to the insurance regulator for approval to transfer all or part of its insurance business to another Cambodian insurance company. The transfer comes into effect following an agreement between the transferor and the transferee once the IRC's approval is given.

As far as we are aware, no portfolio transfer has been carried out to date.

ix Capital

The law on insurance provides a minimum capital of 5 million special drawing rights (SDRs)54 for general, life insurance or reinsurance companies. A further sub-decree will provide rules to determine the amount of capital to be maintained to ensure an insurance company's solvency. According to the current rules, the minimum capital requirements are as follows:

  1. micro-insurance company (life or non-life): one-quarter of the amount of the underwritten premiums with a minimum of 600 million riels;
  2. insurance brokers: 400 million riels55; and
  3. insurance agent and loss adjusters: 80 million riels.56

x Solvency requirements

There are two kinds of solvency requirement, but these could be modified in light of the Law on Insurance as these requirements originate from a previous regulation.

First, insurance companies and intermediaries must maintain a deposit with the National Treasury (i.e., the MEF's account at the National Bank of Cambodia (this account does not generate interest)) as follows:

  1. insurance company: 10 per cent of the registered capital;
  2. insurance broker: US$50,000; and
  3. insurance agent and loss adjustor: US$10,000.

A further regulation should clarify the amount of deposit required for insurance broker, agent and loss adjustor, to reflect the increase of minimum capital for these companies as stated in the Sub-Decree on Insurance.

Second, insurance companies must maintain a solvency margin as follows. For the first year of operation, the solvency margin is 50 per cent of the registered capital. Thereafter, each case is assessed on the previous year's premiums:

  1. 13.3 billion riels where net premiums are less than or equal to 66.5 billion riels;
  2. 20 per cent of the total premiums where net premiums are between 66.5 billion riels and 332.5 billion riels; and
  3. 66.5 billion riels plus 10 per cent of the insurance surplus from the previous year where the net premiums are greater than 332.5 billion riels.

In addition to the 50 per cent solvency margin, micro-insurance and life insurance companies are required by the MEF to maintain assets (cash or property) equal to their minimum capital to guarantee that they have sufficient capital in accordance with the law. This requirement means that life insurance companies must have an initial minimum capital of US$7 million invested in assets, which cannot be used to pay expenses. This rule has recently been extended to general insurers, insurance intermediaries and loss adjusters.

xi Control

Prior to enactment of the NBFSA Law in January 2021, control of the insurance sector was exercised entirely by the MEF, it is now provided by the IRC.

The IRC exercised three kinds of control: financial, legal and economic. Financial control was exerted over, inter alia, licence applications and yearly financial statement requirements (e.g., financial audits, business plan approvals, approvals for distributions of dividends).

Legal control generally consisted of requiring prior IRC approval for many (actually almost all) activities, including changes to memoranda and articles of association (e.g., change of address, change of shareholders' representatives, change of directors, increase of capital), products approval (understanding that each rider is considered to be one product), advertisement campaigns and organisation of the distribution network. From past experience, everything had generally gone well, but with the huge increase in insurers – more than 80 in 2020 – it has been very difficult for the Insurance and Pension Division of the MEF to cope with the huge number of requests. It was not unusual to wait six months for a simple approval of a change of directors; the MEF had even limited insurance companies to submitting a maximum of two policies at a time. In addition, some of the above actions required authorisations from other ministries, especially the Ministry of Commerce, which extended the length of the process.

Economic control over the industry involved, inter alia, gathering data, issuing and renewing licences, maintaining fair competition and approving any transfer of shares exceeding 10 per cent of the capital. The IRC could organise inspections and had wide powers to do so. Measures undertaken during an insurance inspection could be challenged by bringing a complaint within 45 days to the IRC. The IRC then had 30 working days to decide on the complaint. However, this delay could vary depending on the IRC's internal rules.

This situation led insurance institutions to run behind in requiring prior approval, which was sometimes not even practicable when the event was unexpected (e.g., resignation of a director, transfer of a portfolio, requiring the parties to act quickly to maintain the economic interest of the transactions, etc.). The amount of fines drastically increased in past years.

The Law on Insurance considerably reinforced both the IRC's control and procedures in cases where an insurance company was facing a serious financial crisis. In such cases, the IRC could appoint a provisional director for a period of no longer than three months to attempt to recover the insurance company. This mandate could be extended for another three months if necessary. After this period, if the evaluation of the company showed that it could be sufficiently solvent and could comply with the law and all precautionary measures, the provisional director would make a report to the IRC to cancel any precautionary measures taken against the company and the provisional governance would be terminated. However, if the evaluation showed that the company was sufficiently solvent but could not comply with the law and precautionary measures within three months, the company's licence would be temporarily revoked by the IRC and the provisional governance would be changed to a voluntary dissolution of the company. Moreover, if it were shown that the company was insolvent, the company's licence would be revoked by the IRC and the provisional governance would be changed to liquidation through a court proceeding.

Unless the insurance company was in a solvent condition, the company could initiate voluntary liquidation and dissolution processes. An insolvent company could submit a request to the IRC to liquidate voluntarily in cases where the company had reached its due term, or by a resolution of a general or extraordinary assembly of the shareholders in accordance with the memorandum and articles of association. Upon receiving a statement of intent from the company to voluntarily liquidate, the IRC would issue a certificate of authorisation, provided that the company had appropriate grounds to do so. After receiving the certificate of authorisation from the IRC, the company had to cease making new insurance contracts and transfer existing contracts to other insurance companies before the start of the voluntary liquidation and dissolution of the company.

In the case of an insurance company's insolvency, the IRC had to submit a complaint to a court to initiate the liquidation through court proceedings. A liquidator would be selected by the court from the IRC's permitted list of liquidators. A court order could also stipulate a provisional director as a liquidator.

The liquidator was obligated to liquidate all assets and repay all the liabilities of the insurance company under the supervision of the court.

Moreover, according to the NBFSA Law, the NBFSA, and in particular the NBFSA Council, is also assigned a 'monitoring' power regarding the implementation of strategic plans and action plans, as well as policies and strategies for the development of the non-bank financial sector.57

The IRC has begun implementing its new role and exercising its powers in managing the insurance sector and has made many internal changes (restructuring to accommodate its new role and responsibilities) as well as very recently launching its official website to receive all applications for licences, approvals and requests made by the insurance players.58

Insurance and reinsurance law

i Sources of law

The MEF launched an important reform in 2000 and 2001,59 which consisted of an increase in the minimum capital held by insurance companies to 5 million SDRs as well as a classification of insurance companies into three categories. These categories were general insurance companies, life insurance companies and reinsurance companies. This was followed in 2011 by the introduction of a fourth category: micro-insurance companies.

The National Assembly of Cambodia adopted the new Law on Insurance, which was promulgated on 4 August 2014 and entered into force on 4 February 2015. The new Sub-Decree on Insurance supplements and reinforces the Law on Insurance.

Several sub-decrees should be adopted in the near future, which will be followed by many ministerial orders. The most important and notable changes will cover the following areas:

  1. general and life insurance contracts;
  2. insurance companies' liquidation and dissolution processes;
  3. the micro-insurance legal framework;
  4. insurance control; and
  5. dispute resolution and disciplinary measures.

ii Making the contract

Generally, Cambodian regulations do not differ from other countries' regulations in terms of contract formation. The policy must be written and must indicate:

  1. both parties' names and addresses;
  2. the subject matter to be insured;
  3. the type of covered risks;
  4. the commencement date and location of risks;
  5. the insured value;
  6. the insurance premium and method of payment;
  7. the method and conditions for declaration of risks;
  8. the term of contract and period of coverage;
  9. the terms and conditions of nullification and forfeiture of rights; and
  10. the conditions for early termination.

For life insurance, it must also indicate the name of the beneficiary and the event and conditions for refund of the insured amount.

Regarding these standard requirements, it is worth pointing out that they are not always economically or practically adapted to some forms of insurance distribution networks. This is especially true for micro-insurance products, which should be easily executed. The new Sub-Decree on insurance maintains a written agreement and signatures; however, during the discussion with the private sector, the MEF has accepted paperless insurance policies.

In addition, the Law on Insurance and Sub-Decree on Insurance provide specificities that are sometimes difficult to understand. At first, it may appear normal that insurance policies are required to be written in the Khmer language60 with clear terms and conditions, but the Law does not provide for any exception, especially for major risks and for cross-border risks.

Furthermore, both the Law on Insurance and the Sub-Decree on Insurance seem to indicate that no insurance policy can enter into force prior to the payment of the premium. Put another way, the payment is a condition for the enforceability of the insurance policy. This rule seems to be mandatory.

Surprisingly, the Law on Insurance foresees only three parties to an insurance contract: the insurer (or its representative), the insured and the beneficiary (the latter in the case of life insurance contracts). There is also a definition of a policyholder;61 however, it is not the usual definition of a policyholder as it is commonly understood. In addition, the Law does not mention the possibility of underwriting a group insurance policy even if, in practice, group insurance policies are widely spread out and accepted by the IRC, which even distinguishes between compulsory and facultative group insurance policies.

The Law on Insurance states that an insurance contract is a commercial contract, to which it can be objected that although the insurer may always be a merchant, the policyholder may not be.

Finally, the insurance regulations may conflict with others, leading to a Kafkaesque situation. For instance, a regulation applicable to general insurance companies (but interpreted as applicable to any institution) prohibits chairmen of the board from holding an executive role. However, the Ministry of Labour and Vocational Training, together with the Ministry of Interior, requires them to hold a working permit to get a business visa allowing them to lawfully remain on the Cambodian territory. The working permit requires an employment contract, which could not be arranged with a fake salary, since the General Department of Taxation could reassess it.

iii Interpreting the contract

General rules of interpretation

Currently, there is no rule of interpretation clearly stated in the Law on Insurance but there is a new law on consumer protection promulgated on 2 November 2019.62 Furthermore, there are very few rules of interpretation in the Civil Code.

However, because every insurance product must be approved by the IRC, this means that the IRC has its own interpretation, which may be used as a benchmark for policyholders and insureds covered under the same insurance policy.

The new Sub-Decree on Insurance mentions statutes of limitation for any actions related to insurance contracts, both for general and life insurance as follows – five years for general insurance contracts and 15 years in case of life insurance contracts.63

Type of terms in insurance contracts

The IRC is also very cautious regarding the Khmer language terminology that is used.

A ministerial order on insurance contracts should be adopted detailing, inter alia, rules regarding conditions and interpretation.

The Law on Insurance and the Sub-Decree on Insurance add two important details regarding the interpretation of a contract.

First, and naturally, both regulations provide for nullification in cases where the insured (policyholder) has concealed the truth or wilfully misrepresented material facts leading to any change of the insured subject of risk.64 However, negligence does not necessarily lead to nullification.

Second, the Law on Insurance provides that for property insurance, the indemnity made by the insurance company must be the same amount as the declared property, unless agreed otherwise.65 This rule seems contradictory to the indemnification principle, although the reasons behind it are understandable. The Cambodian population is not familiar with insurance policies and may not understand that insurers provide an amount lower than the declared or insured value of the property. This rule obliges insurers either to assess the real value before covering the property or to state clearly that they will not pay the declared amount if it exceeds the actual value.

iv Intermediaries and the role of the broker

In addition to the descriptions in Sections I, II.iii and III.ii regarding the distribution of products, there continue to be very few active insurance brokers and most of these received their licences only recently – with an impressive peak in July 2018 with four new licensed brokers. However, with a very low insurance penetration rate among the Cambodian population, the lack of knowledge of many business people (especially local tycoons), the growing interest in insurance and stronger protections for duly licensed insurance companies are all factors that will contribute to an increase in the number of brokers.

Apart from this, brokerage in Cambodia is typically defined as acting on behalf of the policyholder. Although the brokers are organising themselves (there is a draft ethical code in circulation and an informal association exists), the legal relationship between insurance companies and brokers falls broadly under the Civil Code and more specifically under the regulation applicable to agency agreement.66

Brokers are not specifically protected when bringing business to insurance companies, even if insurance companies generally comply with general standards in these situations.

v Claims

The Law on Insurance provides only a few rules regarding claims and the former legislation, which is still applicable, is useless in this regard. Therefore, claims must follow the common rules provided in the Civil Procedure Code.

The Law only states that the insurer may complain before the court to void its responsibility if a risk occurred because of a fraudulent act of the insured.

The Law also provides a subrogation mechanism to claim reimbursement of a duly paid insurance indemnity from the third party who caused the damage.67 However, subrogation is not possible against relatives, managers, etc., except in the case of malicious acts caused by any of these. In addition, the Law on Insurance provides the victim with a direct payment mechanism against the insurance company for liability insurance.

The Law provides no payment of life insurance if the insured died by suicide.

The new Sub-Decree on Insurance provides the possibility to the parties of an insurance contract to determine the validity period of claims after the expiry date of the insurance contract – not less than five years for general insurance contracts and not less than 15 years for life insurance contracts. However, these validity periods are only applicable in the case that the insured or the beneficiary did not know of the occurrence of risk during the validity period of the contract.

As of the first quarter of 2021, claims for general insurance, life insurance and micro-insurance totalled US$9.1 million, US$2.1 million and US$0.20 million, respectively.68 The total gross claims paid as of the first quarter of 2021 amounted to US$11.3 million.

Dispute resolution

i Jurisdiction, choice of law and arbitration clauses

In Cambodia, arbitration clauses are commonly provided in insurance policies in cases of a dispute between the policyholder or insured and the insurer, except notably for micro-insurance policies. However, there is generally no reference to any arbitration forum and no indication of the arbitration procedure to be followed (e.g., designation of arbitrators).

As compulsory liability insurance does not really exist, there is no set-off69 of mutual debts between insurance companies.

There is no compensation fund or warranty fund in place, except the NSSF.

ii Litigation

If a dispute is brought before a court, parties will follow the rules as provided in the Civil Procedure Code. However, when an arbitration clause exists, there is generally no description of the claim procedure and the use of loss adjusters, nor any explanation on how to challenge an insurer's decisions. There is even no reference to the National Commercial Arbitration Centre of the Kingdom of Cambodia set up in July 2014, so most of the arbitration clauses existing in insurance policies in Cambodia refer to unclear ad hoc arbitration. Currently, the Ministry of Justice is working on the creation of two new tribunals – a Labour Tribunal and a Commercial Tribunal. These two tribunals are being set up and are expected to be in place by 2023.

iii Alternative dispute resolution

The Law on Insurance and applicable sub-decrees address mediation. The first mediation case was brought before the MEF at the very beginning of 2019 and involved a micro-insurer. Several other cases were also mediated by the MEF in 2020 and 2021.

The MEF (former insurance supervisory authority) issued a ministerial order in December 202070 (Ministerial Order No. 1038) on the procedure for receiving and resolving complaints related to insurance. This regulation aims to provide an option to any person having a complaint related to insurance to receive mediation before opting to go through arbitration or court proceedings. This mediation procedure is applicable except for criminal cases.71

The mediation procedure will be conducted by the IRC, which has set up a department to manage this.

To ensure efficiency, the IRC has to complete the mediation process within at most 30 working days upon receiving the complaint.72

Year in review

The year 2021 has seen many changes for the insurance industry. The creation of the NBFSA, the new roles of the IRC, along with the adoption of the Sub-Decree on Insurance, the ministerial orders on micro-insurance licences and on bancassurance, etc., will contribute to accelerating the development of the insurance industry. Some positive changes may be observed with the newly structured IRC, with clearer checklists of required documents and procedures, which can help to expedite screening and reviewing process, allowing insurance operators to cut unnecessary costs and gain in time lost while waiting for approvals from the IRC.

The Cambodian insurance market continued to grow in 2021. However, this growth has slowed down compared with the previous years mainly because of the covid-19 pandemic.

As at the first quarter of 2021, the total gross premiums in the insurance sector in Cambodia amounted to US$85 million, representing a 16.3 per cent increase compared with the same period in 2020. Contributing to this overall increase is the high increase of nearly 20 per cent in the general insurance sector and a 15.5 per cent increase in the life insurance sector; however, the micro-insurance sector saw a decrease of almost 27 per cent, according to the Insurance Association of Cambodia.

Outlook and conclusions

Although there are still a lot of opportunities in the general insurance market, the life insurance market is becoming overloaded and highly competitive. The micro-insurance industry has stalled in anticipation of a sub-decree on micro-insurance.

With regard to human resources and the IRC's availability, dealing with the increase in participants is the main challenge, and has already resulted in the IRC being very delayed in granting authorisations. Since the decision to increase the average salary in the public sector, the administration is very restricted when recruiting civil servants. In addition, owing to a lack of skilled human resources, entities in the public and private sectors tend to poach staff from each other, causing salaries to rise to an unaffordable level for the ministries.

With regard to claims, fraud has become a major issue, especially with a small number of loss adjusters.73 In addition, the tax regime applicable to life insurance activities and the double taxation of brokers and agents may cause frustration.

In terms of investing capital and premiums, the options are incredibly limited. An insurance company must use at least 75 per cent of its reserve funds created from insurance premiums for reinvestment in Cambodia. The new draft regulation pertaining to the use of the minimum capital and solvency margin drastically limit the number of possibilities. It is even worse in practice, as the stock exchange is still in its infancy; investment in real estate is generally forbidden to foreign entities; investment in government bonds is not currently available (although this is in the pipeline); and investment in the private sector is not sufficiently reliable. Therefore, insurance companies try to repatriate their premiums through a reinsurance scheme or make a deposit in a bank that provides a relatively good interest rate.

In addition, in terms of distribution, we do not see any improvements regarding the conditions to be met before becoming an independent insurance agent. However, a new ministerial order should determine such conditions.

Another area of uncertainty is the new national pension scheme, which is to be implemented soon. Although life insurers are not currently offering products of this kind, it remains to be seen whether this new scheme will trigger the issuance of such products from the private sector or whether it will impede their development.

Finally, the creation of the NBFSA – through which all insurance activities and the non-banking financial sector will be streamlined and governed by one regulator – should ensure consistency and accuracy in the implementation of the regulatory regime for the entire sector.

Footnotes

1 Antoine Fontaine is a founding partner at Bun & Associates.

2 First Law on Insurance dated 9 January 1964 (abrogated in 1975 by the Khmer Rouge regime).

3 Cambodian National Insurance Company, Plc (1993); Forte Insurance (Cambodia) Plc (1996); and Asia Insurance (Cambodia) Plc (1996).

4 Law on Insurance, NS/RKM/0814/021, dated 4 August 2014, which entered into force on 4 February 2015.

5 Cambodian Reinsurance Company Plc (Cambodia Re) (2002).

6 The law provided a pre-emption right on 20 per cent of the reinsurance premiums for the benefit of Cambodia Re. This privilege was aborted through the accession of Cambodia to the WTO with effect from 1 January 2009. WTO WT/ACC/KHM/21, 19 August 2003 (03-4316) especially its Addendum Part II – Schedule of Specific Commitments in Services List of Article II MFN Exemptions.

7 Infinity General Insurance.

8 People & Partners Insurance Plc.

9 Campubank Lonpac Insurance Plc (2007) affiliated to Cambodia Public Bank Plc; and Cambodia – Vietnam Insurance Company Plc (2009) affiliated to the Bank for Investment and Development of Vietnam.

10 PhillipCapital Group, which operates PhillipBank, Phillip General Insurance (Cambodia) Plc (2017) and recently established Phillip Life Insurance Plc (2018); Canadia Investment Holding Plc operating the newly set up Dara Insurance Plc (2018), Sovannaphum Life Assurance Plc (2015) and Cambodia Post Bank, affiliated to Canadia Bank Plc; and Maybank's affiliate, Etiqa, has obtained both life and general licences.

12 Mainly the GRET, through its SKY project (Sokopheap Krousar Yeung).

13 Prévoir (Kampuchea) Micro Life Insurance Plc (PKMI) (2011). In 2019, PKMI was acquired by Japanese car leasing company Renet Japan Group Co, Ltd.

14 Milvik (Cambodia) Micro Insurance Plc (Bima) (2014); Cambodian People Micro-Insurance Plc (2014); Mekong Micro Insurance Plc (2015); Meada Rabong Plc (2015) – former Cambodian Health Community (1994); Prosur Micro-insurance Plc (2016) Forte Micro-Insurance Plc, HI Micro Insurance (2017) Plc.

15 See Section II.iii.

16 Cambodian Life Insurance Company Plc (2012), which was eventually privatised and purchased by the Royal Group of companies then downgraded to a micro-insurer.

17 Manulife (Cambodia) Plc (2012).

18 Prudential (Cambodia) Life Assurance Plc (2013).

19 AIA (Cambodia) Life Insurance Plc (2017).

20 Dai-ichi Life Insurance (Cambodia) Plc (2018).

21 Sovannaphum Life Assurance Plc (2015) affiliated to Canadia group (in Cambodia) and Muong Thai Life insurance (in Thailand); Bangkok Life Assurance (Cambodia) Plc (2016), former partner of the state-owned Cambodian Life Insurance Company Plc, acquired in 2020 by FWD; Forte Life Insurance (2016); and Phillip Life Assurance (Cambodia) Plc (2018).

24 Insurance Association of Cambodia's press release for the first quarter of 2021.

25 EverCare Insurance Plc (2017) member of Chinese AIBO group; East Insurance Plc (2017) member of Guangzhou Yuetai Group and Ly Hour Insurance Plc (2017).

26 Grand China Life Insurance Plc (2017) member of China's largest financial insurance corporation: China Life Insurance Company.

27 AG Insurance Agent (2006), which became AG Insurance Broker (Cambodia) (2016), and Poema (Cambodia) Co Ltd (2007).

28 MGA Insurance Brokers Co Ltd (2014); Gras Savoye (Cambodia) Insurance Brokers Plc (Willis) (2015); Bassac Insurance Broker Co Ltd (2015); Hong Kong TeamYoun (Cambodia) Insurance Brokers Co Ltd (2014); Branch of Toyota Tsucho Insurance Management Corporation; Insurance Broker Solutions (Cambodia), Ltd (2016); Icon Insurance Brokers Co Ltd (2016); Taiping Insurance (Cambodia) Brokers Co, Ltd (2016); Provita Insurance Broker Co Ltd (2017); LC Insurance Brokers Co, Ltd (2017); Alpha Insurance Broker Co Ltd (2018), Elite Insurance Broker (Cambodia) Plc (2018); Worldbridge Insurance Broker Plc (2018); Tigermar (Cambodia) Insurance Broker Co, Ltd (2018); Global General Insurance Broker Plc (2018); Start Insurance Broker Co, Ltd (21 September 2018), Sino Asean International Insurance Broker Co, Ltd. (2019), etc.

29 Banks: Cambodian Public Bank Plc (Lonpac-2006 and AIA's agents-2017); ACLEDA Bank Plc (Prudential's-2013 and Forte's-2016 agent); Maybank (Cambodia) Plc (Manulife's agent-2016); ANZ Royal Bank (Cambodia) Ltd (Manulife's agent-2016), CIMB Bank Plc (Manulife's agent-2016), Foreign Trade Bank of Cambodia Plc (Manulife's agent-2016); Advanced Bank of Asia Limited (Manulife's agent-2016); ABA Agent; Canadia Bank Agent; MFIs: Angkor Mikroheranhvatho (Kampuchea) Co Ltd (Forte's agent-2014); Telecom: SMART Axiata Co Ltd (Forte's and Bima's agents-2014); Amret (2018); AMK Plc. Other: Cambodia Investment Management Insurance Agent Co Ltd (2014); Infinity Financial Solutions (Cambodia) Ltd, Samic Plc, Asiaone Insurance Agency (Cambodia) Co Ltd, Cover Link Insurance Agent Co, Ltd (Forte Agent 2018); (Safetynet Insurance Services (Cambodia) Co, Ltd (Forte Agent 2018); iCare Benefits (Cambodia) Co, Ltd (2016); Vattanac Bank (Dai-ichi Life Agent 2019).

30 Stated in Cambodia Strategic Development Plan for Insurance Sector 2021-2030, adopted by the Non-Banking Financial Services Authority Council, dated 15 September 2021, p. iii.

31 Sub-Decree 275 ANK.BK on Insurance dated 30 December 2021, issued by the Royal Government of Cambodia.

32 Cambodia Strategic Development Plan for Insurance Sector 2021-2030, adopted by the Non-Banking Financial Services Authority Council, dated 15 September 2021, p. 5.

33 id., p. 16.

34 id., p. iii.

37 Overall insurance coverage only amounted to 0.93 per cent of GDP in 2019, an increase from 0.48 per cent in 2015.

38 Article 1, NBFSA Law.

39 Article 4, NBFSA Law.

40 Articles 5, 6 and 7, NBFSA Law.

41 Articles 11, 12, 13 and 15, NBFSA Law.

42 Ministerial Order No. T7-021-105 BrK on Conditions for Bancassurance Business of Banks and Financial Institutions issued by the National Bank of Cambodia, dated 30 March 2021.

43 Provision 6 of Ministerial Order No. T7-021-105.

44 Ministerial Order 009 MEF on the Issuance of a Temporary Licence for Micro-insurance, dated 29 June 2011.

45 Provision 9 of Ministerial Order 202 SHV.BK on Licensing of Micro-Insurance dated 2 April 2021.

46 ibid.

47 A ministerial order dated 15 September 2015 provides a duration of five years for general and life insurance licences, while a former ministerial order dated 17 January 2007 provided a duration of three years. However, for agent and loss adjuster licences, the same 2015 ministerial order provides a duration of one year while, in practice, these licences are granted for three years, in compliance with a former ministerial order dated 23 November 2001, which should be abrogated.

48 Article 86.

49 Notification No. 007 of the IRC on Required Documents for Request of Public Services provided by the IRC, dated 5 August 2021.

50 However, the Ministry of Commerce, legally unfunded, recently requested a minimum of two shareholders for every public limited company.

51 Article 118 Law on Commercial Enterprise dated 19 June 2005.

52 Article 65 of the 2021 Sub-Decree on Insurance.

53 Article 86 of the Law on Commercial Enterprises promulgated by Royal Kram No. NS/RKM/0605/019 dated 19 June 2005.

54 International Monetary Fund SDRs. As at 9 April 2020, 1 SDR equals US$1.362600. In practice, the MEF considers the minimum capital required for life and general insurance companies to be equivalent to US$7 million.

55 Article 78 of the 2021 Sub-Decree on Insurance.

56 Articles 79 and 80 of the 2021 Sub-Decree on Insurance.

57 Articles 4 and 8, NBFSA Law.

59 Law on Insurance No. NS/RKM/0700/02, dated 25 July 2000 and Sub-Decree on Insurance No. 106 ANK.BK, dated 22 October 2001.

60 Article 8 of the Law on Insurance and Article 15 of the Sub-Decree on Insurance.

61 In accordance with the Law on Insurance, a policyholder refers to a natural person or legal entity that has a legal right over the insurance policy.

62 Law on Consumer Protection promulgated by Royal Kram No. NS/RKM/1119/016 dated 2 November 2019.

63 Article 30 of the Sub-Decree on Insurance.

64 Article 19 of the Law on Insurance and Article 28 of the Sub-Decree on Insurance.

65 Article 23 of the Law on Insurance.

66 Article 637 et seq. Civil Code.

67 Article 25 of the Law on Insurance

69 However, set-off is legally possible by application of Article 464 et seq. Civil Code.

70 Ministerial Order No. 1038 SHV.BrK on Procedure to Receive and Resolve Complaints related to Insurance dated 11 December 2020.

71 Provision 3 of Ministerial Order No. 1038.

72 Provision 31 of Ministerial Order No. 1038.

73 There are only three insurance loss adjusters: Mclarens Cambodia Ltd, MSM International Adjuster (Cambodia) Limited (2011) and Branch of AJAX Adjusters & Surveyors Pte (2017).

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