The Insurance and Reinsurance Law Review: Italy


Following the covid-19 pandemic, in January 2022, the expectations of an improvement regarding the general state of the Italian economy in the next 12 months turned positive for the first time since the end of 2020.2

The Italian government's emergency measures seem to have prevented permanent damage to the economy, and small and medium-sized companies are now back to work full-time despite Decree-Law No. 221/2021 having provisionally extended the state of emergency and urgent measures to contain the epidemic until 31 March 2022.

Law No. 238/2021, containing 'Provisions for the fulfilment of the obligations resulting from Italy's membership of the European Union', introduced changes to the Code of Private Insurance, to the Consolidated Law on Finance (TUF) and the Consumer Code. This Law modified the Code of Private Insurance fully implementing the Solvency II Directive and provided for the cross-border activity of Italian companies in other Member States as well as EU companies in Italy, indicating the internal model to be adopted at individual company or group level, the terms for the collaboration with both EIOPA and the supervisory authorities of other member states, and last but not least the management of centralised risk at group level.

These laws along with the National Recovery and Resilience Plan (PNRR) should ensure Italy's recovery and resilience plan responds to the urgent need of fostering a strong recovery.


i The insurance regulator

Decree-Law No. 95 of 6 July 20123 dissolved the Italian Private Insurance Regulatory Authority (ISVAP) and replaced it with the Institute of Insurance Supervision (IVASS),4 a department of the Bank of Italy. Despite its total integration into the Bank of Italy structure, IVASS maintained a degree of logistical and decision-making autonomy.

In accordance with the law, the pro tempore senior deputy governor of the Bank of Italy is also the president of IVASS.

Other governing organs of the supervisory body are the Council and the integrated Directorate made up of directors of the Bank of Italy and IVASS advisers. The president promotes and coordinates the activities of the Council, which is responsible for the overall administration of IVASS. The Directorate is competent to direct the activities of public bodies and adopt strategic decisions. IVASS should establish more focused supervisory controls on life and non-life insurance companies to bring down insurance costs and, consequently, premiums.

On 1 January 2013, IVASS took over all functions previously carried out by ISVAP, including the supervision of intermediaries and the distribution of insurance products for better coordination between the control and regulation of financial undertakings. The register of insurance experts and the Italian Information Centre have been withdrawn from the insurance regulator's competence and passed on to the Concessionaire for Public Insurance Services.

Following the implementation of legislation concerning its organisational structure, IVASS became quite active. In 2013, the Regualator issued the very first set of rules providing for insurance services offered online, laying down rules and minimum requirements to promote more effective management of insurance e-commerce or services offered electronically through insurance portals or the websites of insurance and reinsurance companies.

IVASS then provided for the imposition of administrative fines and the application of disciplinary sanctions in respect of insurance and reinsurance intermediaries and the rules of functioning for the Guarantee Committee supervising the sanction proceedings.5 IVASS continued its regulatory activity by introducing in Regulation No. 3 the obligation for intermediaries to adopt a certified email address along with the use of an advanced electronic signature in all contracts. Furthermore, this Regulation introduced an obligation for intermediaries to facilitate electronic payment and specified that intermediaries should make the electronic documentation and information package available to customers who have chosen to receive them. In respect of insurers, this Regulation established a prohibition against requiring documentation already in the insurer's possession through having been obtained upon the conclusion of a previous contract. This ban does not apply if the documentation in question is no longer valid. IVASS then also regulated the receivership of insurance companies.6

IVASS intervened to regulate the obligations of adequate due diligence and anti-money laundering registrations on the part of insurance companies and insurance intermediaries, as well as regulating occupational requirements of insurance and reinsurance intermediaries, respectively, with the goal of promoting insurance intermediaries' professional requirements, particularly taking into account the increasing spread of insurance relations to be handled electronically and concerning the internal identification of the organisational units responsible for administrative proceedings.

After EU Solvency II Directive (Solvency II) came into effect, IVASS concentrated its regulatory activity more on insurers' profitability and capitalisation. This trend continued throughout 2017, with Regulation No. 34/2017 on corporate governance relating to the valuation of assets and liabilities other than technical reserves and their assessment criteria, and Regulation No. 35/2017 concerning the adjustment required for the loss-absorbing capacity of technical reserves and deferred taxes in the determination of companies' solvency capital requirement.

In 2018, IVASS concentrated its regulatory efforts on companies' internal compliance and the distribution of insurance products, whereas in 2019 the Regulator implemented provisions both on the temporary suspension of capital losses in current securities and on organisation, procedures and internal controls and customer due diligence.

Taking note of the operational difficulties experienced by the insurers following the first covid-19 lockdown, IVASS took measures to support the activities of insurance companies and intermediaries. On 23 December 2021, pending a broader review of Regulation No. 40/2018 on insurance and reinsurance distribution, IVASS published a further set of directives to deal better with the remote negotiation and distribution of insurance products. Among the issues dealt with were:

  1. the means of distance communication techniques and recording of telephone conversations;
  2. delivery of pre-contractual documentation by digital means;
  3. distribution of products by EU insurers;
  4. distribution, management and policies control as regards to the intermediaries; and
  5. cases in which the insurance company may terminate the relationship with the insurance intermediary.

ii Position of non-admitted insurers

Only admitted insurers are entitled to provide insurance. More precisely, according to legislation, the admitted insurers should meet the existing requirements for authorisation and have the minimal share capital or guarantee fund fully paid up in cash.

iii Requirements for authorisation

In general, only public companies, cooperatives and mutual insurance companies, or equivalent European or foreign companies, can apply to IVASS for an authorisation. Lloyd's syndicates were the sole exception because of their particular historical status and in accordance with the fundamental freedoms of the European Union Treaty; this exception will lose its relevance as Lloyd's syndicates will now act in Italy through the fronting of the Lloyd's Insurance Company SA, an insurance company authorised and regulated by the National Bank of Belgium.

New insurance and reinsurance companies that wish to undertake or start a new business in Italy can do so only after being authorised or licensed by IVASS through an order (if the undertaking has its head office in Italy), or by an acknowledgement of the formal communication made by the company along with confirmation from the supervisory authority of the Member State where the company has its registered office.

The order or the acknowledgement of the formal communication must be published in the Official Gazette, and the newly authorised or licensed insurance company may start underwriting insurance or reinsurance only after publication.

An insurance company that applies for authorisation must submit a number of documents to IVASS, of which the most important are:

  1. A certified copy of the memorandum and articles of association showing the insurance classes that the insurer will underwrite and stating whether it also intends to offer reinsurance. It is forbidden to set up a company whose sole object is the exclusive pursuit of insurance business abroad.
  2. A scheme of operations and a technical report drawn up pursuant to the IVASS regulations, including the names of the persons charged with administration management and internal control and corporate governance functions, as well as the names of the natural or legal persons who directly or indirectly have controlling interests or qualifying holdings in the company, with an indication of the amount of each holding.
  3. Proof that the company has a share capital or guarantee fund, fully paid up in cash, sufficient to meet the liabilities of the intended business plan, and proof that the company possesses the minimum organisation fund required fully paid up in cash.
  4. For foreign companies, proof of the appointment of a general representative who must be domiciled at the address of the branch. If a company is appointed as general representative, then the registered office must be within the territory of Italy.

If the application is incomplete or IVASS's requests for further information are not met, authorisation is usually denied. It is also refused if no proof is given that the share capital or guarantee fund has been fully paid up or that the organisation fund is actually and immediately available to the company. Equally, the authorisation or licence is denied if any persons charged with the administration, management and internal control functions do not meet the prescribed requirements,7 or if the scheme of operations does not satisfy the financial needs and the technical rules for the correct management of an insurance business.8 A major role in the authorisation process is played by the laws, regulations and administrative provisions of any state to which the company or one or more of its shareholders is subject, and any difficulties in meeting requirements of this kind may delay the application or even entail a final refusal.

An IVASS order refusing authorisation is notified to the company by means of a registered letter with advice of receipt within six months of the date of the application submission, complete with all documents required by law or with any additional documents and information requested by the authority. If six months elapse with no response received by the applicant company, the authorisation will be considered refused.

iv Other notable regulated aspects of the industry

In accordance with the Private Insurance Code,9 an insurance company's minimum share capital or guarantee fund, fully paid up in cash, must be not less than:

  1. for companies intending to pursue life assurance: €3.7 million;
  2. for companies intending to pursue non-life insurance:
    • €2.5 million for insurance classes 1, 2, 3, 4, 5, 6, 7, 8, 9, 16, 17 and 18;
    • €5 million for insurance classes 10, 11, 12, 13, 14 and 15; and
    • €6.7 million for companies intending to pursue life assurance, personal accident and sickness insurance simultaneously; and
  3. for cooperative companies half of the above-listed capital or guarantee fund.

On 1 January 2016, Solvency II came into effect, dictating the three main guidelines for the insurance industry:

  1. the calculation of minimum financial requirements to cover risks, which outlines the formula that European insurance companies must use to calculate their capital reserves to cover risks;
  2. governance and risk management, which analyses the requirement that insurance companies must provide for adequate risk management and the potential for good governance; and
  3. transparency rules, for proper information disclosure to the market and to the relevant authorities, for the purpose of proper protection of consumers and insurers.

Currently, insurers are now free to choose the most appropriate investment instruments, subject to the precondition that their immediately available capital is adequate to cover the risk underlying the investment.

Mergers and transfers of insurance portfolios that involve insurance companies operating in Italy are subject to IVASS's prior agreement, but if the merger may result in the company having a position of market dominance, the Italian Antitrust Authority might also have to give its preliminary authorisation. The sole financial requirement is that the incorporating company or the new company resulting from the merger has the necessary solvency margin, taking into account the merger and the consolidated liabilities.

In the case of a merger, the entire operation, the relevant arrangements and the new memorandum and articles of incorporation must be presented to and reviewed by the insurance regulator, which can make observations to ensure conformity with the law and to guarantee the insured.

There are no restrictions regarding investments in or the acquisition of an insurance or reinsurance company, provided that the funding of the operation does not breach any anti-money laundering provision or public policy. In the event of a merger resulting in the setting up of a new company with its head office in Italy, the new company must be authorised before it can legitimately underwrite insurance, whereas if one of the parties in the merger has its head office in another EU Member State, IVASS's agreement to the operation can only be given after the relevant home supervisory authority has approved the merger.

While reviewing the merger and the new memorandum and articles of incorporation, IVASS performs a limited background investigation of the officers and directors of the acquirer or of the new company to ensure that they all respect the Civil Code provisions and meet the applicable legal requirements.

If an insurance or reinsurance company enters into serious financial difficulties, Articles 245 to 265 of the Private Insurance Code provide for the administrative compulsory winding up of insolvent or financially troubled insurance and reinsurance companies.

With respect to reinsurance companies domiciled in Italy, the current regulatory requirements with respect to reinsurance ceded shall be found in the EU Reinsurance Directive,10 as nationally implemented by the Legislative Decree 12.05.2015 No. 74.

In 2010, the Regulator published Regulation No. 33 on reinsurance, which implemented the provisions of the Private Insurance Code. The regulatory framework is complex, with its 143 articles detailing and providing for the exclusive conduct of reinsurance activities by companies with a registered office in Italy or Italian branches of companies with registered offices abroad; the procedures for authorising such activities; and companies that have a registered office in Italy and authorisation exclusively to conduct reinsurance activities to carry on such activities in other EU Member States under the applicable regulations on freedom of establishment and freedom to provide services.

In Italy, only licensed or accredited reinsurers can provide reinsurance. Therefore, there is no need for collateral to allow a deduction from the liabilities stated on the reinsured company's statutory financial statement. However, collateral might become necessary with a retrocessionaire of the reinsurer that is neither licensed nor accredited. In this case, the retrocessionaire must provide some form of collateral to allow a deduction from the liabilities stated on the Italian reinsured company's statutory financial statement.

v The distribution of products

The distribution of insurance products is usually done through intermediaries, but in rare and limited cases insurance can be acquired directly from the insurer at the registered office agency.

During the distribution, a number of rules to protect consumers and unsophisticated customers must be respected. In particular, Article 182 of the Private Insurance Code obliges IVASS to ensure compliance with the principles of clarity, recognition, transparency and fairness of advertising and information on the conformity of the insurance contract with the advertising and in the pre-contract negotiations (with the information notice) and the execution of the insurance contract (policy conditions). The old secondary legislation providing for all those topics has been substituted by an organic and organised set of rules contained in IVASS Regulations Nos. 40 and 41 of 2 August 2018 (see Section II.i).

Some life products – such as pension funds, and some life policies, as the index-linked products – are subject to the supervision and control not only of IVASS but also of the Commission for the Supervision of Pension Funds.

vi Intermediaries

Among the principal duties of the Italian regulator is the supervision of insurance intermediaries, which to operate legitimately must be listed on the Sole Register of Insurance and Reinsurance Intermediaries (RUI).

The RUI was set up by the Private Insurance Code and is mainly governed by ISVAP Regulation No. 5/2006. According to the regulations, any insurance and reinsurance intermediation activity is reserved solely to persons who have passed the IVASS national exam and consequently are listed on the RUI.

Based on the Private Insurance Code, the RUI is divided into five sections as follows, and no intermediary may be recorded in more than one section:

  1. Section A for insurance agents;
  2. Section B for brokers;
  3. Section C for direct canvassers of insurance undertakings;
  4. Section D for banks, financial intermediaries pursuant to Article 107 of the Consolidated Banking Law, stock-broking houses and the Post Office's banking division, Bancoposta; and
  5. Section E for collaborators of intermediaries registered under Sections A, B and D conducting business outside the premises of the intermediaries.

Attached to the RUI there is a special section that contains information on natural persons and companies licensed as insurance and reinsurance intermediaries in other EU or EEA Member States who have also been authorised by the regulator to pursue insurance intermediation in Italy based on the freedom of establishment or freedom of services.

vii Compulsory insurance

A number of special laws impose compulsory insurance to be undertaken with private insurance companies.11

At other times, the private insured must instead take out an insurance contract with a public insurer, such as the National Institute for the Insurance of Accidents at Work,12 or take out a mutual insurance contract with a private insurer through a public contracting entity.13 Finally, an obligation to take out an insurance contract can be found in some national collective labour contracts stipulated between the trade unions, representing the employees, and the relevant industrial association, representing all the members who will adopt the negotiated national collective labour contracts for the specific industry.14

Decree-Law No. 138 of 13 August 2011, converted into Law No. 148 of 14 September 2011, introduced compulsory insurance for all professionals that must take out a professional indemnity insurance.

Finally, Legislative Decree No. 40 of 28 February 2021 introduced the most recent compulsory insurance according to which anyone skiing on or off-piste, snowboarding, telemarking, sledding and practicing other snow sports, since 1 January 2022 must take out liability insurance for accidents on the slopes.

viii Taxation

The taxation of premiums and life policy revenues in Italy is a complex matter that cannot be discussed in detail in this chapter. In brief, premiums are not subject to value added tax but to an insurance tax that varies for each class of insurance in accordance with the fixed percentage set by Law No. 1216 of 29 October 1961.15

Similar to any capital gain, financial yields resulting from life insurance contracts and capitalisation are subject to the substitutive tax provided for in Article 26 ter of Decree No. 600 of 29 September 1973. The tax due is up to 20 per cent of the capital gain, but was reduced to 12.5 per cent for the portion of income that related to the period between the date of subscription or purchase and 31 December 2011.

The Italian Revenue Agency, through Ministerial Circular No. 41/2012, clarified that, according to Article 83 of Decree No. 68 of 29 March 2012, financial yields resulting from life insurance contracts and capitalisation of foreign insurance policies are also subject to the substitutive tax provided for in Article 26 ter of Presidential Decree No. 600 of 29 September 1973, even if paid by foreign insurers to persons residing in Italy.

ix Regulation of individuals employed by insurers

All employees are subject to a collective contract negotiated at national level between the most representative trade unions and the national association of the employers (in the case of the insurance market, the National Association of Insurance Companies). The national collective contract can then be integrated using a specific collective contract negotiated between the local trade unions and the representative of a specific insurance company or group of insurance agents.

Furthermore, a national collective labour contract (see Section II.vii) is an integral element in all applicable labour laws. Of particular importance are Legislative Decree No. 626/1994 dealing with the safety and health of workers at work, the Jobs Act16 and the two delegated implementing Decrees approved by Parliament on 20 February 2015 (redundancies and contracts, and social safety nets, respectively). The Jobs Act and the two Decrees came into force on 1 March 2015.

The current collective contract negotiated at national level between the National Association of Insurance Companies and the trade unions setting the terms and economic conditions for management employees expired on 31 December 2019 but it continues to apply while the new contract is negotiated. A similar situation occurs for the national collective labour contract for insurance agents in free management that expired on 30 June 2020 and currently is under renewal negotiation.

Insurance and reinsurance law

i Sources of law

In Italy, the source of insurance and reinsurance law is statutory. Case law precedents are not binding and the very same issue could receive different treatment from one court to the next.

The principal written statutes to be considered are:

  1. the Private Insurance Code;
  2. the Civil Code;
  3. the special legislation dealing with compulsory insurance;17 and
  4. regulations issued until 21 December 2012 by ISVAP and from that date onward by IVASS.

ii Making the contract

The rules providing for insurance contracts and their drafting are all contained in the Civil Code.

The contract is not concluded until the two parties agree on the extension of the risk and on the premium to be paid for the shifting of the risk from the insured onto the insurer.

The conclusion of the contract is a complex succession of events where the prospective insured will propose a risk, usually by completing a proposal form prepared by the insurer, who will evaluate the risk and quote the premium. In completing the proposal, the prospective insured must answer truthfully and completely to avoid being sanctioned for wilful non-disclosure according to Article 1892 of the Civil Code or negligent non-disclosure according to Article 1893 of the Civil Code.18 Case law indicates that all information requested by the insurer in the proposal form must be deemed essential and a non-disclosure or false statement in response to a query automatically qualifies the misrepresentation as wilful.19

When the risk is of an industrial or technical nature, a survey is sometimes undertaken. This provides better understanding of the risk but might pose substantial problems should the insured have made a misrepresentation. In fact, case law indicates that any on-site visit and survey might override the false or omitted declarations in the proposal form, as the insurer or its agent (the surveyor) should have checked and realised the differences between the proposed risk and the real risk.

As mentioned in Section II.i, in accordance with IVASS Regulation No. 41/2018, as of 1 January 2019, all negotiations for standard contracts shall be accompanied by a pre-contract information package, except tailor-made insurance that only requires the completion of the proposal form.

Following the rigid lockdown imposed because of covid-19, a simplified procedure for the signing of insurance contracts was introduced. As a matter of fact, Articles 33 and 34 of Law Decree No. 34/2020 (the 'Relaunch Decree') establish that, even where the customer expressly chooses to conclude the contract by way of a non-certified email address or other suitable electronic tool, for insurance and financial contracts concluded between the date on which the Law Decree became effective and the end of the emergency (extended from 31 July 2020 to 31 March 2022) that meet the written-form requirement and with the effectiveness of a private contract pursuant to both Article 2702 cc and Article 20, Paragraph 1 bis of the Code of Digital Administration (CAD), the customer's expression of consent must refer to a contract that can be securely identified and must be accompanied by a copy of a valid identification document of the contracting party, which must be retained with the contract itself in such a way as to guarantee its security, integrity and immutability.

iii Interpreting the contract

While the insurance contract may be concluded orally, according to Article 1888 of the Civil Code, there must be written proof of its existence to prevent potential disputes regarding the object of the insurance or the scope and extension of the contract and which clearly excludes from the insurance any contractual terms that are not expressly incorporated into the policy wording.

Notwithstanding this, there are some cases where policies are badly drafted and the wording can pose problems. If a problem of interpretation arises, the contract will be interpreted using the general interpretation rules that are provided in the Civil Code for all contracts,20 which mainly relate to the will of the parties and good faith.

Furthermore, depending on whether the insurance contract has been prepared by the insurer as a pro forma contract or whether the policy wording has been duly and totally negotiated between the parties, there will be some substantial differences in the interpretation and enforcement of the contract.

In the first case, whenever the insurer prepares policy wording or forms designed to uniformly regulate a number of contractual relationships principally with non-professionals, the basic rule is to interpret contra proferentem (i.e., the wording shall be interpreted against the party who prepared the policy wording). Furthermore, any added clause or cancellation that modifies the original policy text or forms shall prevail in accordance with Article 1342 of the Civil Code.

In addition, there are terms that are considered legal but onerous for the party against which these are drafted. These clauses are not binding on a party that has not accepted them and signed twice in accordance with Article 1341 of the Civil Code. This is usually to regulate the contractual terms stipulating a specific and particularly short period to comply with the contract provision, or that modify the court jurisdiction derogating to the general rules of law or create foreclosure terms. Notwithstanding a listing of clauses, this procedure was judicially extended to insurance underwritten on a claims-made basis, because although a legitimate contract, it deviates from the loss-occurrence basis chosen by the legislature as the typical way in which insurance shall operate. This decision created the key question of whether claims-made clauses are legitimate or not. The United Sections of the Court of Cassation, in judgment No. 22437 of 24 September 2018, decided that claims-made clauses delimit the object of the contract but do not limit the liability and, in view of their non-vexatious nature, do not require double approval in accordance with Article 1341 of the Civil Code.

The court also affirmed that the contractual model based on the claims made is part of the historical background of civil liability insurance and while it represents a derogation from the 'loss occurrence' scheme provided for in Article 1917(1) of the Civil Code, it is nonetheless permitted pursuant to Article 1932 of the Civil Code. The legitimacy of the clause is also confirmed by legislation through the reform of the National Health Service implemented by the Gelli-Bianco Law. The court also recalled its judgment No. 9140 of 6 May 2016 and affirmed that claims-made clauses are legitimate as they safeguard the interests of both the insured and insurer, hence the judge, case by case, will ensure that there is no asymmetry between the parties or mechanisms that cause 'temporal gaps in the insurance coverage'.21

Under Italian law, there are no warranties but rather conditions precedent or essential conditions. These conditions must be marked and appropriately addressed in the policy so that the insured's attention is directed to them.

In setting the terms of an insurance contract, the parties, according to Article 1322 of the Civil Code, are free to negotiate the content of the insurance provided that a risk does exist and that the terms do not breach internal public policy22 or have an illicit scope.23

Usually there are general conditions providing for all contracts falling within a specific class of business (i.e., professional indemnity), particular conditions for a specific group of insureds (i.e., engineer's professional indemnity) and special conditions that should provide only for that particular contract and that are quite often condensed in a summary at the beginning of the policy document.

iv Claims

When an insured-against event occurs, the insured shall notify the loss to all insurers and start salvage to minimise the extent of the loss.

Article 1913 of the Civil Code provides that, unless the insured entity has already had notice of the occurrence of the loss, notice must be given within three days of the loss event. A lack of notice or late notice does not permit the insurer to deny liability unless prejudice has been suffered.24

For all non-liability insurance, the insured event or the loss occurrence triggers the insurer's indemnity obligations if the insured knew of the event or occurrence or the insured ought to have known of the event or occurrence. If the insured does not make a timely notification or does not enforce his or her right to the indemnity within two years of the loss event, any right under the policy will be covered by the statute of limitations.

A slightly different approach is adopted by Article 1917 of the Civil Code on liability insurance contracts underwritten on a claims-made basis, where the element triggering the insurance guarantee is a third-party claim against the insured made by way of a registered letter or service of a writ of summons. Once notified of the claim, the liability insurer can elect to defend the third-party claim on behalf of the insured. The duty to defend remains until the liability insurer has exhausted the policy limits; he or she shall, therefore, be obliged to defend the claim until the end of the proceeding. The duty to defend also triggers a sub-limit for defence costs equal to one-quarter of the policy limit. If the judgment or arbitration award exceeds the policy limit, the defence costs are apportioned between the insurer and the insured according to their respective interests.

Third parties are not usually privy to the insurance contract and have no right to make a claim and enforce it in a court of justice.

In exceptional and very limited cases, when the policyholder or insured entity remains inactive where there is a risk that the right to indemnity might become time-barred, a third party may, through subrogation,25 assume the rights of the insured and claim the insurance coverage. Not even the policyholder can act unless expressly delegated to do so in the policy or by a proxy of the insured.

Further exceptions to the aforementioned rule are found in the special provisions of Law No. 990/69 on compulsory motor accident insurance and Article 149 of the Private Insurance Code (see Constitutional Court Judgment No. 180/2009).

No specific sanction is provided for wrongful denial of a claim, but because litigation usually follows, the court may award interest for late payment in accordance with the newly modified Article 1284 of the Civil Code26 from the date of the lawsuit service until the date of final settlement.27

Quite often in Italian policy wording there is a provision for the loss adjustment of the claim whereby the parties or their experts should adjust the amount of the loss and the level of the indemnity. More often than not these clauses not only focus on the pure quantification of the loss, but also authorise experts to resolve any dispute about the warranties or the increment of the risk, or even to determine whether a misrepresentation of the risk took place. Whenever this occurs, case law indicates that the loss adjustment process has turned into a real arbitration28 with all the connected problems of challenging and voiding the outcome of the 'informal arbitration award' (see Section IV.iii).

Dispute resolution

i Jurisdiction, choice of law and arbitration clauses

The parties are free to choose the jurisdiction and the applicable substantive law and to include an arbitration clause to derogate the ordinary court jurisdiction unless the clause would be in conflict with the law.

An example, according to which the freedom of the parties is limited, is in their choice of international jurisdiction, which in relation to the insurance shall be made in accordance with the provisions of Section 3 (Articles 10–16) of Council Regulation (EC) No. 1215/2012 of 12 December 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters. A particular situation arising from this Regulation is the concurrent jurisdiction of the state of residence of the victim of a motor accident, which can be traced back to the Court of Justice of the European Union, in judgment No. 6 dated 13 December 2007-C463,29 interpreting the former Regulation (EC) No. 44/2001 on jurisdiction in civil and commercial matters.

Another example of the parties' freedom limitation occurs in respect of the territorial jurisdiction within Italy when the insured is a consumer: in this case the competent court shall be the one where the consumer is domiciled.

ii Litigation

Litigation proceedings include first instance trial, an appeal and possibly a final appeal to the Court of Cassation for procedural faults or errors in the application of the law in the second instance judgment.

In a few specific cases, litigation must be preceded by compulsory mediation as a condition of admissibility (see Section IV.v).

In accordance with Article 2697 of the Civil Code, the burden of proof rests with the party seeking to enforce the right in court and the defendant must prove his or her case only after the claimant has fully proved the claim.

The insured or claimant must prove that the insured event occurred, the premium had been timely paid and the insurance contract existed. While the loss occurrence can be proved by witnesses or other means, the insurance and the premium payment shall be proved, in writing.30

Proper service of the writ of summons imposes a term of 90 days between the date of service and the first hearing if the summons is served in Italy and far longer if the writ must be served abroad.

If the defendant wishes to join a third party or to make a counter-claim, he or she must make an application 20 days before the scheduled hearing, otherwise the defendant will lose the opportunity and may only oppose and resist the claim when appearing at the first hearing, which is either scheduled on the writ of summons or postponed ex officio by the court to meet the court calendar.

In the first hearing, the judge checks that all the necessary parties are present. Following this, the court may issue default orders against parties that have failed to attend and, if a duly summoned party to proceedings fails to attend, the court might consider some of the factual allegations and the documents produced to be uncontested and ground its decision on that evidence. After that the discovery phase opens and the parties will have:

  1. 30 days from the date of the hearing to amend the defences;
  2. 30 days to present any further evidence that might be necessary to support the case – again, discovery is limited to what the parties consider relevant and the documents affecting the case usually are not produced in court; and
  3. 20 days to rebut, object to and oppose the opponent's discovery.

The dates of all hearings are set ex officio by the judge depending on his or her workload.

When all the defences are lodged in court, these are discussed with the judge who will determine which evidence is relevant for the case and hence admissible; in the same court order, the judge will decide if independent expertise is necessary and, if so, he or she will fix a specific date to swear in the court expert and to give instructions about the scope and object of the expert testimony. One independent expert is appointed by the court and one by each of the parties and the court-appointed expert will lodge a written report to which the parties have a right of reply. If one or both parties disagree with the court-appointed expert, the latter might be called to the hearing to answer questions or to draft a supplement to the report.

Depending on the number of witnesses and questions, the evidentiary proceedings will be divided into one or more hearings scheduled generally every quarter.

Once discovery is concluded, the case enters the decision phase with a hearing in which the court receives the parties' arguments. From that date, two terms start to run: 60 days to lodge the final written defence and a further 20 days to rebut the final defences of the opponents.

Exceptionally, at the end of the discovery the court might elect to follow a fast-track proceeding pursuant to Article 281 of the Civil Procedure Code. In this proceeding, the parties shall lodge a short brief with the court 10 days before the hearing for arguments and, at the hearing after having given the arguments, the judge will listen to their oral pleadings and issue a decision, the reasoning for which will be explained in writing at the time of the publication of the judgment. In general, the decision process of a court takes from three to 14 months; however, much will depend on the complexity of the arguments raised by the parties and the court's workload. Typically, the entire litigation takes from two to three years at first instance and a little less at first appeal and before the Court of Cassation.31

In litigation, costs follow the event; therefore, the losing party shall bear on top of its own costs the successful party's costs and court costs, including the cost of expertise, the court duties and the register tax on the judgment.32 This is the general rule, but the courts have the opportunity to expressly apportion the litigation costs between the two parties and, in insurance contract litigation, the most common reason to derogate from the rule is that the policy wording was unclear and that the insured had good grounds to believe that he or she had a viable and legitimate claim.

The Supreme Court of Cassation, in its leading precedent No. 1183 of 19 January 2007, declared that punitive damages were alien to the Italian legal system and, therefore, contrary to internal public policy. Thus, it is not permissible to insure against punitive or exemplary damages in Italy, even if it is possible to do so legitimately for punitive damages awarded in other jurisdictions.

For the very same reasons, no punitive or exemplary damages can be awarded against an insurer who challenged in court a claim made under one or more of its policies.

Since 1 January 2015,33 a series of tasks previously carried out on paper and in person must be done electronically and remotely (the Electronic Civil Process). In fact, with the Electronic Civil Process, lawyers can:

  1. consult case court files online;
  2. receive telematics communications from judicial offices and serve defences and judgments directly upon other lawyers;
  3. execute electronic payment of unified court duties; and
  4. file defences, writs and pleadings along with the supportive documents packed into a specific 'electronic envelope' that is automatically electronically controlled and recorded by the national software system.

Despite a number of courts experiencing technical problems and interpreting the new procedure rules differently, the technical instrument has assured a faster proceeding, a reduction of the courts backlog and guaranteed the administration of justice during the pandemic lockdown periods.

iii Arbitration

There are two forms of arbitration: formal arbitration, where the award has the nature of a court judgment; and informal arbitration, whose award has the nature of a contract and therefore can be only challenged for error, illegality, fraud, duress or excess of power in making the award.

The differences in the procedural and evidentiary requirements between the two formats are substantial. While the formal arbitration procedure is regulated by the Civil Procedure Code34 and the decision is rendered in accordance with the strict rule of the law, informal arbitration is not regulated and the parties can decide their own rules in the arbitration clause.

It is somewhat rare to encounter clauses in Italian policy wording that provide for formal arbitration proceedings for a number of reasons, including the risk of lack of independence of one or more of the arbitrators and the costs of such proceedings. Formal arbitration can, however, guarantee a first instance decision in a relatively short time (between six months and one year in the vast majority of cases), as against the lengthy proceedings in a court of law (between two and five years).

Informal arbitrations are, however, quite common in property and business interruption insurance. Here, too, the costs of the procedure are usually high and reflect the work done in the loss-adjustment process.

iv Alternative dispute resolution

Alternative dispute resolution clauses, apart from contractual expertise clauses, do not feature in Italian insurance contracts.

In a contractual expertise clause, the parties provide for referral to one or more third parties chosen for their particular technical competence the task of formulating a technical appreciation, evaluation or economic appraisal. It follows that, if the parties have referred to experts the determination of a value of the relevant things,35 the extent of the damage suffered36 or the indemnification,37 the adjustment they make shall determine the value not in the abstract, but with reference to the specific loss event.

The expert opinion can be attacked and challenged only through the typical actions for annulment, actions for breach of contracts, or both.

v Mediation and mandatory assisted negotiation

Legislative Decree No. 28 of 4 March 2010 imposed mediation for civil and commercial controversies but the Italian Constitutional Court declared the Decree unconstitutional for its abuse of power. The government issued Decree-Law No. 69 on 21 June 2013 (converted into Law No. 98 on 9 August 2013), restored the mediation process as a condition of litigation admissibility but limited to controversies listed in Article 5, Paragraph 1 of Legislative Decree No. 28/2010. Among the different issues listed there, the law mentions disputes relating to insurance contracts and to compensation for damage caused by the circulation of vehicles and by medical malpractice, and disputes arising from the liability of directors and officers. If the case was litigated without prior recourse to mediation, the judge had to stay the litigation and grant the parties a term of six months to mediate.

Decree Law No. 69/2013 reintroduced compulsory mediation for a number of types of disputes, also introduced two novelties: only mediation entities or bodies present within the territory of the judge competent to hear the eventual subsequent litigation can legitimately run a mediation session; and the parties shall be assisted by a lawyer during the compulsory mediation sessions.

Decree Law No. 132/2014 also introduced the mandatory assisted negotiation as a condition of admissibility of any lawsuit, including payment of debts of up to €50,000 but limited to proceedings not listed in Article 5, Paragraph 1 of Legislative Decree No. 28/2010 (mandatory assisted negotiation). This new form of alternative dispute resolution requires the parties, with the assistance of one or more lawyers acting as facilitator, to try to negotiate a solution to their existing dispute within three months. If the assisted negotiation fails, the parties can then legitimately act in court to have the judge resolve the dispute.

Year in review

Because of Brexit and the waves of the covid-19 pandemic, 2021 was characterised by a number of changes on the legal and regulatory side.

As of 1 January 2021, UK insurers no longer benefit from EU passporting and in accordance to Decree Law No. 183 of 31 December 2020:38

  1. are automatically removed from the IVASS Register and limited to the run-off management of already existing business, which cannot be renewed;
  2. have the duty to file with IVASS an action plan for the effective and timely management of Italian insurance contracts and claims – in addition, a report indicating the status of the implementation of the action plan shall be lodged with IVASS annually;
  3. have the duty to inform existing policyholders, insureds and beneficiaries by mid-January 2021 about Brexit and its consequences for the insurance policies still in place and the difficulties related to the management of those existing contracts; and
  4. Italian policyholders can withdraw, without penalty, from insurance contracts of a duration longer than one year with UK insurers – the exercise of this right is subject only to a written notice being sent to the insurer. Similarly, existing clauses providing for tacit renewals with UK insurers will be deemed ineffective and inapplicable.

Moreover, IVASS issued a series of emergency regulatory measures to deal with unexpected consequences of the covid-19 situation which become effective and obligatory as of 31 March 2021 until 31 March 2022 (see Section II.i).

Finally, although the insurance market benefited from the massive reduction in claims throughout 2021, it also suffered from a corresponding drop in premiums paid, especially in the life sector.

Outlook and conclusions

The pandemic hit Italy and its economy hard. However, as the situation is not attributable to systemic failures in the economy, the country's recovery should start once the pandemic is under control, which is now expected to be by mid-2022.

GDP is expected to increase by 6 per cent this year, higher than the initial budgeted figures projecting growth of 4.5 per cent. However, these forecasts are heavily dependent on how the pandemic evolves and how the national vaccination campaign progresses. Preliminary data on the vaccination programme indicates that about 80 per cent of the population over 12 years of age has been vaccinated and holds an EU Green Pass.

The PNRR has been substantially rewritten by the Prime Minister, Mario Draghi, and actually consists of 132 investments and 58 reforms to be implemented within August 2026. The PNRR is subdivided into six macro-missions or investment areas, notably:

  1. digitisation, innovation, competitiveness and culture (€46.1 billion);
  2. green revolution and ecological transition (€68.9 billion);
  3. infrastructure for sustainable mobility (€31.9 billion);
  4. education and research (€28.4 billion);
  5. inclusion and society (€27.6 billion); and
  6. health (€19.7 billion).

On the basis of these efforts, Italy's economy started to grow at the end of 2021, but it will not return to pre-covid levels until 2023 at the earliest.

Given the current situation, the insurance market and, as a consequence, the reinsurance market are expected to stall and suffer overall as a result of the prolonged pandemic, which may continue to pose new challenges throughout 2022.

For the insurer, an example of the challenges that they may face during the incoming year is that infection from covid-19 has been considered as an 'accident on the working site' by INAIL39 that shall indemnify it, with a real potential source of liability for the employer of the employee or employees who became ill. This will almost certainly lead to an increment of covid-19-related litigation hitting both personal accident insurances and the more traditional employers' liability policies.


1 Alessandro P Giorgetti is the managing partner at Studio Legale Giorgetti.

2 Consumer spending on hotels, cafés and restaurants dropped almost 90 per cent during the most acute phases of the pandemic but is now recovering, whereas the percentage of purchases in clothing stores and on beauty and personal care services also declined significantly, to 63 per cent and 57 per cent, respectively.

3 Decree-Law No. 95 (the Spending Review Decree) was subsequently amended and converted into Law No. 135 of 7 August 2012.

4 IVASS address: 21 Via del Quirinale, Rome.

5 Regulations Nos 1 and 2.

6 Regulation No. 4.

7 The directors, officers, statutory auditors and general directors must all meet the prescribed requirements of probity, independence and trustworthiness according to the relevant Civil Code provisions, Article 4 of Ministerial Decree No. 186/1997 and Ministerial Decree No. 162/2000, to ensure sound and prudent management of the insurance or reinsurance company. Article 36 of Decree-Law No. 201 of 6 December 2011 addressed the issue of 'interlocking directorates', introducing the prohibition for an individual to be a member of two or more boards of insurance companies, financial institutions or banks.

8 Italian law provides for statutory and free reserves not corresponding to particular underwriting liabilities or to adjustments of asset items. Currently, the reserves are considered and regulated by the Private Insurance Code. Foreign insurance companies operating in Italy under the freedom of establishment system shall comply with the provisions on technical reserves that apply to companies with a registered office in Italy. The adequacy level of the reserves is a source of major concern for the Italian regulator.

9 Legislative Decree No. 209 of 7 September 2005, as amended by Legislative Decree No. 130 of 30 July 2012.

10 Directive 2009/138/EC of the European Parliament of 25 November 2009: On the Taking up and Pursuit of the Business of Insurance and Reinsurance (Solvency II) (recast).

11 Motor insurance was introduced in Italy by Law No. 990 of 29 April 1969 in Official Gazette No. 2 of 3 January 1970. It was subsequently modified and the most recent amendment was introduced by Decree-Law No. 179 of 18 October 2012, which provided that a compulsory motor insurance contract for motor vehicles and boats cannot be tacitly renewed and cannot be underwritten for a period longer than a year; any eventual policy clauses in contrast with this provision are deemed to be null and void.

12 Domestic accidents compulsory insurance was introduced in Italy by Law No. 493 of 3 December 1999, which imposes, as of 31 January 2013, the obligation to take out a contract of compulsory insurance with the National Institute for the Insurance of Accidents at Work for persons between 18 and 65 years who work full-time in the family house. The policy costs around €1 per month.

13 Typical examples of this are:

a The Law on Hunting No. 157 of 11 February 1992, according to which hunters must obtain insurance coverage for civil liability arising from the use of firearms for hunting, with a €1 billion limit per claim, with a sub-limit of €750 million per injured person and €250 million for damage to animals and things; or for personal accidents related to hunting, with a limit of at least €100 million for death or permanent disability. This insurance is provided through the National Federation of Hunters.

b The obligation to pay a small premium to the Italian Gas Committee for the policy it annually draws up against the risks arising from the use or abuse of the gas distributed via networks or pipelines by the different national public utilities companies regardless of whether they are publicly or privately owned.

14 For example, the national collective labour agreement for managers and executives, according to Article 18(7)(a), (b) and (c), obliges the enterprises party to a collective contract to take out, for the benefit of their employees, executive insurance against professional and extra-professional accidents.

15 Percentages can vary enormously, from a minimum of 0.05 per cent for insurance stipulated on ships registered in Italy up to a maximum of 21.25 per cent for any insurance other than fire, theft, liability, machinery breakdown, personal accident, cargo and marine insurance (i.e., credit or bond insurance is subject to this rate).

16 Legislative Decree No. 34 of 20 March 2014, converted with amendments into Law No. 78 of 16 May 2014: 'Urgent measures to promote employment and to raise the simplification of formalities for enterprises'.

17 See, inter alia, the Motor Insurance Act No. 990 of 29 April 1969 or the Law on Hunting No. 157 of 11 February 1992.

18 Wilful non-disclosure, which can also be committed by omitting to state or represent, according to Article 1892 of the Civil Code, is sanctioned with the loss of the right to recover any indemnity under the policy, whereas in the case of negligent non-disclosure, according to Article 1893 of the Civil Code, the right to recover is reduced in proportion to the premium that would have been charged if the true situation had been known and the premium that was actually charged. See Cass Civil No. 3165 of 4 March 2006; Cass Civil No. 7245 of 29 March 2006; Cass Civil No. 16769 of 21 July 2006; and Cass Civil No. 5849 of 13 March 2007.

19 See Cass Civil No. 3165 of 4 March 2003; Cass Civil No. 4862 of 12 May 1999; and Cass Civil No. 10086 of 12 October 1998.

20 See Articles 1362 to 1371 of the Civil Code.

21 The United Sections of the Court of Cassation in judgment No. 9140 of 6 May 2016 superseded the rigid approach set out in its prior judgment No. 5264 of 23 December 2005, according to which claims-made clauses were deemed to be unfair contract terms and therefore invalid, and affirmed that the validity of claims-made clauses shall have to be assessed case by case, keeping in mind the specificity of the insurance contract scope and the factual elements of the case. However, the Supreme Court did not provide clear directions about the criteria that should support a validity test. Consequently, until this aspect is clarified by future case law, it would be prudent to have the insured accepting claims-made clauses in writing (by double signature) pursuant to Articles 1341 and 1342 of the Civil Code.

22 In the past, the nullity of kidnap and ransom insurance was grounded on ISVAP Regulation No. 246 of 22 May 2995 on the grounds that this type of insurance was inviting criminals to kidnapping insured persons with the aim of obtaining the indemnity payment. Today, Article 12 of the Private Insurance Code provides the same prohibition.

23 It is forbidden to insure any crime. For example, a clause insuring a cargo of drugs against the peril of fire or against loss following a police seizure would be null.

24 In this respect the Italian Supreme Court clarified that: 'For the purposes of the loss of insurance benefits, pursuant to Article 1915 of the Civil Code, the specific and fraudulent intent to create damage to the insurer is not required, as awareness of the obligation envisaged by the aforementioned regulation and the consciousness of not observing such obligation is sufficient'. (Cass Civil No. 14579/2007 and among the court of merit Court of Appeal of Campobasso, judgment 12 July 2016 or the Court of Appeal of Naples judgment 11 July 2013.)

25 In accordance with the provisions of Article 2900 of the Civil Code.

26 See Article 17, Paragraph 1 of Law No. 162, dated 2 November 2014.

27 While the legal interest rate currently stands at 0.5 per cent, the interest for late payment provided for by Legislative Decree No. 231 of 9 October 2002 currently stands at the European Central Bank annual interest rate plus 7 per cent.

28 Inter alia, see Cass Civil No. 1081 of 18 January 2011.

29 In this binding precedent the court affirmed that the injured party may sue, with direct action, the foreign motor liability insurer before the judges of the states where he or she resides, provided that direct action is provided for by the national law (and in Italy it is so provided for) and provided the insurer has a domicile within the territory of an EU Member State.

30 According to Article 1888 of the Civil Code, the insurance contract must be proven in writing, whereas Article 2721 of the Civil Code excludes the admissibility of testimonial proof of contracts when their value exceeds the sum of €2.58. However, the judge may allow the testimony beyond the limit above, taking into account the quality of the parties, the nature of the contract and any other relevant circumstance.

31 Usually, an appeal takes two years and the Court of Cassation proceeding between one year and 18 months.

32 The register tax is a proportional tax, usually 3 per cent of the court award; in the case of rejection of the claim, a fixed fee is usually charged.

33 Decree Law No. 132/2014, as converted into Law No. 162/2014, provides rules to speed up the proceeding, granting the possibility of moving away from the usual and general burdensome rite to a faster, albeit summary, rite of cognition (new Article 183 bis Civil Procedure Code), and it introduces measures for the efficiency and simplification of the executive process along with a reduction in the judges', magistrates' and public prosecutors' vacations.

34 See Civil Procedure Code Title VIII: On Arbitration (Articles 806–840).

35 A contractual expertise clause is typically included in fire or theft insurance policies to establish the insured item or items lost because of a fire or theft.

36 A contractual expertise clause is typically included in personal accident or medical costs insurance to determine the accident, the disability sustained and the costs of medical care.

37 A contractual expertise clause is typically included in business interruption clauses to evaluate the indemnity consequent to the loss of earnings net of the deductible period.

38 The Decree Law has been converted with amendments into Law No. 21 of 26 February 2021.

39 See INAIL circular letter U.INAIL .6 0010.1 7/03/202 0.00036 75

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