The Product Regulation and Liability Review: Russia
Introduction to the product liability framework
Product liability in Russia is regulated by the Civil Code of the Russian Federation (the Civil Code) and the Law on Consumer Protection dated 7 February 1992 (the Consumer Protection Law). Certain specific issues are also governed by other normative acts such as decrees of the government of the Russian Federation.
In Russia, rather than having a single product liability statute, the relevant rules are scattered among a variety of different laws. The Civil Code and the Consumer Protection Law contain a number of provisions by which manufacturers (sellers, importers, service providers as well as their representatives) may incur liability for loss or damage suffered by the consumers (as defined below) of their products, regardless of whether a direct contractual relationship exists.
As Russia belongs to the continental system of law, court rulings (precedents) are not considered to be an official source of law. However, the legal interpretation provided by higher courts is of great importance to lower courts. Legal doctrine is also not recognised as a source of law.
The term 'consumer' is defined in the Consumer Protection Law – it is an individual who has the intention of ordering or acquiring goods (including works or services) or who orders, acquires or uses them exclusively for personal, family, household or other needs not relating to entrepreneurial activities.
If an individual does not meet the required definition (e.g., an individual entrepreneur, who buys goods in the course of his or her business), he or she is not subject to the Consumer Protection Law. In this case, the product liability is regulated by the general provisions of the Civil Code concerning obligations and liability as well as Part II of the Civil Code governing particular types of obligations.
Article 1095 applies where goods, work or services obtained by a consumer or on behalf of a consumer have caused damage to health, life or property as a result of:
- a defective design or formula or other defect in the goods, works or services; or
- unreliable or insufficient information concerning the goods, works or services.
Strict liability is applied regardless of whether contractual relations exist.
If a product fails to comply with its description or the regulations regarding production or labelling, it is considered to be 'defective' for the purposes of this provision, thus subjecting the defendant to liability.
The test for whether 'insufficient information' was supplied to a consumer is quite uncertain. Currently, a manufacturer or seller is not expressly exempt from providing information on a product even if the risks associated with its use are 'open, obvious or commonly known'. In these cases, however, the court may reduce a defendant's liability in accordance with Article 1083 of the Civil Code, which deals with contributory negligence. Article 1083, however, does not permit the court to completely absolve the defendant of all liability if a consumer's health is damaged using the product.
The Consumer Protection Law is regarded as being supplementary to the Civil Code. General provisions from the Civil Code may be relied upon where further definition is needed.
Like the Civil Code, the Consumer Protection Law also imposes strict liability for goods that have caused damage to the health, life or property of a consumer as a result of:
- a defective design or formula or other defect in the goods; or
- failure to provide a consumer with complete and reliable information concerning the goods, works or services.
Again, for this liability to arise, privity of contract is not required.
Similar definitions, concerns and defences to those discussed in the paragraph above concerning Article 1095 apply when considering this liability.
A claim for damage caused to health, life or property as a result of a defective design or formula or other defect in the goods, or failure to provide a consumer with complete and reliable information concerning the goods, works or services, may be brought against a manufacturer (either seller or executor) at the consumer's discretion.
Pursuant to the Consumer Protection Law, a manufacturer or seller must, as soon as it becomes aware of any risks of its products to the life, health or property of a consumer or to the environment, suspend the production or sale of any such products already on the market until the risk is eliminated. If appropriate, the manufacturer (seller) must recall the product from the market and from consumers. In the latter case, the manufacturer (but not the seller) must compensate the consumer against losses suffered as a result of the product's recall.
The recall of products can also be ordered by the relevant authority. If the product is not recalled, an injured person may claim compensation for any damage caused by the product. Moreover, in 2017 administrative liability for failure to adopt product recall measures was introduced in Russia. This liability may be imposed on manufacturers, executors, sellers and authorised entities, and depends on which of the prescribed measures is not observed. For instance, failure to suspend the production and sales of defective products and recall them from sale may incur a fine up to 500,000 roubles.
The basic feature of Russian legislation regulating product liability is its pro-consumer orientation, under which additional warranties and rights are given to the consumer. The current court practice suggests that the overall legislative goal is to provide additional protection of consumer rights.
Consumer protection legislation grants a number of state agencies the authority to ensure product safety and also to control the protection of consumer rights.
Under Russian law, the state control and supervision of consumer protection as well as sanitary and epidemiological safety of the population is conducted by the Russian Federal Consumer Rights Protection and Human Health Control Service (Rospotrebnadzor) either directly or via its territorial subdivisions, as well as by cooperating with other executive bodies of the Russian Federation.
State control and supervision of consumer protection by Rospotrebnadzor acting pursuant to its Regulations approved by Resolution of the Russian Government No. 322 dated 30 June 2004 includes:
- verification of the manufacturer's (distributor's, seller's, etc.) compliance with the obligatory requirements set by international treaties, the Russian Consumer Protection Law and other federal laws and legal acts on consumer protection, as well as decrees issued by Rospotrebnadzor's authorities; and
- inspection of products (works, services) as being in conformity with obligatory requirements ensuring safety towards consumers and environment as well as preventing harm and damages thereto.
To perform the above-mentioned functions, Rospotrebnadzor's officials are authorised to, inter alia:
- attend premises used by the manufacturer (distributor, seller) to conduct the necessary inspections and control;
- collect samples of products to conduct analysis;
- urge manufacturers (distributors, sellers) to end any violation of consumer rights and obligatory requirements established by law;
- initiate administrative proceedings and adjudicate administrative cases regarding consumer protection;
- apply to the court to protect consumers, the general public and to bring class actions; and
- claim for the liquidation of any manufacturer (distributor, seller, etc.) if that legal entity has repeatedly infringed the law (twice or more within one year), as well as having the power to notify relevant authorities accordingly to initiate criminal proceedings.
Rospotrebnadzor also has the right to give an expert opinion in consumer protection cases and provides guidance to consumers regarding applicable legislation and regulations.
Apart from Rospotrebnadzor, protection of consumer rights in Russia is also conducted by municipal authorities that review applications from consumers, give necessary consultations and apply to courts to protect consumers.
There are also voluntary associations of consumers (generally formed as non-commercial enterprises) (there are more than 300 registered in Russia) who also protect consumers by, inter alia:
- providing legal support and consultation to consumers regarding their rights and the measures to be undertaken to secure those rights;
- applying to the courts in support of consumers and the general public, and bringing class actions and conducting public control; and
- informing Rospotrebnadzor and other authorities (i.e., police and state prosecution) about revealed violations, for example.
Causes of action
Under the Consumer Protection Law the following entities may be held liable:
- manufacturers (an entity or an individual entrepreneur (IE) producing goods for consumers);
- executors (an entity or an IE conducting works or rendering services to consumers);
- sellers (an entity or an IE selling goods to consumers);
- authorised entities or IEs (an entity or an IE engaged in a certain type of business or established in the territory of the Russian Federation by the manufacturer (seller), including a foreign manufacturer (foreign seller) on a contractual basis to exercise certain functions and authorised to accept and satisfy consumer claims in respect of goods of improper quality);
- importers (an entity or an IE engaged in importing products for their subsequent sale in Russia); and
- online marketplaces (an entity or IE, aggregating information about third parties' products through its website or app and accepting payments made via cash payments or bank transfers from the consumers).
As noted above, rather than having a single product liability statute, the relevant rules are scattered among various laws. The Civil Code and the Consumer Protection Law contain a number of similar provisions by which manufacturers (sellers, importers, executors as well as their representatives) may incur liability for loss or damage suffered by the consumers of their products. Since 1 January 2019, online marketplaces have also been liable for loss and damages incurred by the consumers owing to provision of incomplete or misleading information about products. However, the online marketplace should not bear any liability if it does not modify the information about products provided by the seller.
Article 1095 of the Civil Code and the Consumer Protection Law apply where goods, work or services obtained by a consumer have caused damage to health, life or property as a result of a defective design or formula or another defect in the goods, works or services, or unreliable or insufficient information concerning the goods, works or services.
Strict liability is applied regardless of whether contractual relations exist.
The test for whether insufficient information was supplied to a consumer is quite uncertain. Currently, a manufacturer or seller is not expressly exempt from providing information on a product even if the risks connected with its use are open, obvious or commonly known. In these cases, however, the court may reduce the defendant's liability in accordance with Article 1083 of the Civil Code, which deals with contributory negligence. However, Article 1083 does not permit the court to discharge the defendant from liability completely if a consumer's health is damaged using the product.
The Code of Administrative Offences establishes liability for certain offences committed against a consumer, such as:
- selling goods and rendering works or services of improper quality or violating the requirements of technical regulations and sanitary rules; this administrative offence leads to a fine of up to 1 million roubles and seizure of the improper goods;
- deceiving consumers – acting dishonestly in measuring, weighing or counting, misleading consumers in respect of properties and qualities of goods (works, services), or acting dishonestly towards consumers in any other way; such activities lead to a fine of up to 500,000 roubles; and
- violating other consumer rights, such as:
- failure to provide necessary and reliable information about the goods (works or services) or about the manufacturer, seller or executor thereof) as well as failure to provide a consumer with privileges and advantages established by law; punished by a fine of up to 10,000 roubles; and
- providing a contract with terms and conditions that infringe consumer rights established by law; punished by a fine of up to 20,000 roubles.
Furthermore, since 29 March 2020 the Code of Administrative Offences set forth the penalty for refusing to provide a consumer with goods (works and services) or with access to it due to consumer's illness; this administrative offence leads to a fine of up to 500,000 roubles; and
In case of failure to provide two or more consumers simultaneously with goods (works or services) or with access to goods (works or services) for reasons related to health, physical dysfunction, age, or if that legal entity has repeatedly infringed this legal provision in respect of one, two or more consumers simultaneously, then such activities will lead to a fine that is incurred for such waiver of providing goods to each and every consumer and for each case of failure ad partem.
Unfortunately, such situations often occur (Russian authorities receive numerous complaints).
The Criminal Code of the Russian Federation establishes three types of criminal product liability:
- negligent and unlawful termination or limitation of electrical energy supply to consumers or disconnection of consumers from other life support sources (committed by an official or individuals conducting managerial functions in an entity), causing major damage or grievous injury to health or death. This is punishable by up to five years' imprisonment;
- production, storage, carriage or sale of goods (rendering services or works) that do not meet standards of safety for a consumer's life or health; as well as the wrongful issue or use of an official document certifying compliance of such goods, works or services with safety standards. These activities are punishable by up to 10 years' imprisonment; and
- circulation of falsified or defective pharmaceuticals, medical devices and food supplements. These activities are punishable by up to 12 years' imprisonment.
The Russian civil court system consists of two branches: courts of common jurisdiction and state commercial courts that specialise in cases arising from economic and business activities of legal entities.
Consumer claims are tried exclusively by the courts of common jurisdiction. Initially, the case is resolved by the court of first instance (the district court). This initial ruling may be challenged by either the appeal instance (where the case is reviewed on the merits once again) or the cassation court (which reviews the 'procedural' aspect of the case). Afterwards, the case may be finally reviewed by the Supreme Court of the Russian Federation.
In cases of appeal or cassation, the case is reviewed by the higher court. The Supreme Court of the Russian Federation conducts supervisory review of product liability claims.
Minor claims (involving an amount less than 50,000 roubles) are tried by magistrate judges. All other consumer cases are reviewed by a district court as the first instance court.
ii Burden of proof
The defendant (manufacturer, seller, executor, etc.) always has the burden of proof in product liability cases.
The causation between the defect and the loss has to be proved (or at least be claimed) by the consumer. Thus, it is for the defendant to prove the absence of such causation.
The law provides for a set of defences available to manufacturers (sellers, importers, service providers and their representatives) in consumer protection cases.
Where a claimant is at fault for incurring damage, the compensation awarded may be reduced depending on the degree of fault of the claimant. This limitation of damages (as opposed to a complete defence) is available by virtue of Article 1083 of the Civil Code. Article 1083, however, does not permit the court to absolve the defendant of all liability if a consumer's health or life is injured by using the product in question. Article 1083 of the Civil Code also states that an injured party may not claim compensation for injury resulting from his or her intentional consent to incur the damage claimed.
Manufacturers (sellers, importers, service providers and their representatives) will be fully absolved from liability if the damage, including damage to health or life, is caused solely owing to the consumer's breach of the manufacturer's instructions for use, storage or transportation of the product. The burden of proof is on the defendant to establish that the claimant suffered damage as a result of improper use of the product.
Article 1097 of the Civil Code states that in product liability cases the damage shall only be compensated if the damage was caused within either the established lifetime or shelf life of the product, or if the lifetime or shelf life is not established, within 10 years of the date of manufacture of the product. However, the latter defence may only be used when the manufacturer or seller is not required to specify a lifetime or shelf life for the product. Where the manufacturer or seller is required, but simply fails to specify the lifetime or shelf life, a consumer incurring loss may make a claim for compensation regardless of the time the damage was caused. The 'established lifetime or shelf life' of a product is defined as the period during which the product should be able to be used by consumers without danger to health or property (this is different from the 'warranty period', during which a manufacturer warrants, for example, to restore, repair or replace a product if the buyer is not satisfied with its quality).
Compliance with regulatory requirements
Products and product ingredients are quite broadly regulated; for example, GOSTs (state standards) set out technical characteristics or requirements for products; methods for sampling and testing products; and methods of packing, transportation and storage). Consumer protection legislation grants a number of state agencies the authority to ensure product safety and also to control the protection of consumer rights. A manufacturer that has complied with all the regulations and state standards may argue that he or she acted in good faith. This defence is likely to be taken into account by the court for the purposes of determining the amount of compensation to be awarded. However, if damage is caused to a consumer's health or life, the court will not accept this defence.
The defence of force majeure is available under the Consumer Protection Law to negate a manufacturer's or seller's liability in consumer protection cases. The Civil Code defines force majeure as extraordinary circumstances unavoidable in a given situation, for example, natural disasters, war and other major events that are clearly outside a party's control and cannot be avoided by the exercise of due care by that party. The Civil Code expressly provides that the failure of third parties, such as suppliers and subcontractors, to perform their obligations to the contracting party does not constitute force majeure.
iv Personal jurisdiction
Any foreign company whose products are used in Russia may be sued by Russian courts even if the entity does not have a representative office in Russia. De jure the defendant's place of residence does not have any effect on the outcome of the case. However, in such circumstances, certain problems relating to notification may occur.
Although Russia is a member of the Convention on the Service Abroad of Judicial and Extrajudicial Documents in Civil or Commercial Matters 1965, the process of notifying the defendant in such circumstances may be very time-consuming and bureaucratically acrimonious.
A consumer may have a choice of jurisdiction depending on the particular case. The claim may be submitted to the first instance court located at:
- the defendant's registered office;
- the place of the consumer's residence (permanent or temporary); or
- the place where the consumer contract was entered into or performed.
v Expert witnesses
Subject to the Consumer Protection Law, a consumer has the right to pre-judicial expertise at the expense of the seller (manufacturer, etc.). As it is conducted by the seller (manufacturer, etc.), the use of such expertise is considered a way of protecting the consumer's rights and it is undertaken where there is a dispute as to the origin of a product's defects.
The consumer has the right to be present during the examination and may challenge the results in the court.
If the court rules in favour of consumer unions acting on behalf of the general public, the liable seller (manufacturer, etc.) will reimburse the costs for independent expertise that provides evidence of a breach of obligatory product requirements.
Subject to procedural rules, the court will appoint experts if any questions arise during the case that require special knowledge in science, technology, etc. Such expertise may be delegated to a forensic expert institution, an individual expert or a group of experts.
Each party may raise questions to be reviewed by the experts. The final list of questions to be answered is determined by the court. If the court dismisses any question raised by a party, it shall give a substantiated response thereto.
If either party escapes participation in the expert evidence process or makes its conduct impossible by any means, the court may acknowledge the issue in favour of its counterparty.
The expert assessment may be conducted within a court hearing or outside if it is necessary owing to the nature of the examined issue. The parties have the right to be present during the examination.
An expert will conduct a complete, independent and justified examination by answering all the questions raised by the court and the parties. Afterwards, the expert shall come to trial and respond to the questions connected with the conducted examination.
Where the issues exceed the bounds of special knowledge or the materials and the documents are insufficient or improper, the expert will provide the court with a written and reasonable notification about the impossibility of conducting the examination.
The parties may demand the appointment of a particular expert, but it is the court that ultimately decides. The parties may also obtain private expert opinions, although such opinions have no significant value. Their main purpose is to influence the court-appointed experts in their conclusions (or to criticise it).
Procedural legislation does not provide any special regime similar to the discovery or disclosure procedure in the United Kingdom or the United States. Owing to fundamental differences in procedural law, a Russian court has a much more significant role in the court hearing and the examination of evidence.
Subject to procedural legislation, evidence is considered legally obtained information about the facts constituting the claims and objections of the parties, as well as other circumstances that are important for the correct examination and resolution of the case.
Such information may be obtained by the court from:
- explanations of the parties or third persons;
- testimony of witnesses;
- written or material evidence;
- audio and video materials; and
- expert examination.
No evidence may have its force established in advance. The court will assess the relevance, admissibility and authenticity of all evidence, as well as its sufficiency and interconnection.
Each party must prove the circumstances it refers to within the claim or objection. However, it is the court that determines both the circumstances relevant to the case and which party successfully proves their case. The court may also propose that the parties bring additional evidence.
Explanations of the parties or third persons
Explanations of the parties or third persons concerning the circumstances necessary to resolve the case are checked and evaluated like any other evidence. Thus, such explanations do not take precedence over other evidence, such as witness or material evidence. In addition, if the party acknowledges any facts constituting the claim of the counterparty, the latter does not have to prove it later on.
Witness evidence provides any facts that may assist the case adjudication. However, witness evidence may not be considered by the court if the witness cannot name the source of its information. Legal representatives, judges, mediators and members of the jury shall not be considered witnesses.
Witnesses must come to trial and give true evidence. The Russian Criminal Code provides criminal liability for intentional misrepresentation by a witness.
Written and material evidence
Written evidence is any possible documents that provide information about the circumstances of the case and must be filed in original form or a duly verified copy.
Material evidence is any object that by its nature may lead to an adjudication of the case. Generally, such evidence is kept at the court. Where the material evidence cannot be delivered to the court, the judge shall examine the piece of material at the place where the evidence is kept.
The concept of 'apportionment' is not recognised by Russian law. As indicated, Russian legislation directly specifies the list of the 'liable' entities that bear joint and several liability under consumer claims.
viii Mass tort actions
Since 1 October 2019, the concept of class actions has been implemented into Russian law and may be used in consumer disputes.
Under the new procedure, individuals with a similar claim (e.g., a claim to the same manufacturer arisen from the same defect of the similar product) will be able to unite together or with organisations into a group of at least 20, select a representative from the group and file a lawsuit against a respondent.
Information about the filing of a class action lawsuit must be published in the media so that other people can join the claim, by opting in, if they believe their rights and legitimate; interests were also violated.
Previously, the Consumer Protection Law only allowed certain state agencies, local authorities and consumer protection associations to file lawsuits on behalf of an indefinite number of consumers. In those cases, however, a court might only issue an injunction against the wrongdoing rather than award damages. Furthermore, the court might declare the activity illegal; such a declaration would have a res judicata nature and might be subsequently used by an individual in a separate private claim for damages.
The general remedy against injury caused by defective products is compensation in the form of damages.
Russian law requires full compensation for all damage. The definition of damage includes expenses actually incurred or to be incurred to restore the right breached, property loss or damage and lost profits. In the case of bodily injury, the compensation may include regular payments based on the loss or earnings of the injured party and payments for medical treatment and medicine; in the case of wrongful death, payments shall be made to dependants. However, a court may take any contributory negligence or intent of the victim into account and lessen the amount of compensation if necessary.
In addition, the claimant may be awarded moral damages (i.e., compensation for physical and emotional suffering) over and above economic damages. Moral damages are available to the claimant only when the damage was caused at the fault of the defendant. The levels of moral damages awarded in reported case law have not been that high; however, they do appear to be increasing.
Moreover, by virtue of the Consumer Protection Law if a claimant wins a case the court is required to impose a fine on the defendant equal to 50 per cent of the amount awarded to the claimant. The fine is normally payable to the state budget. In cases where the claim has been brought by a local authority or a consumer protection association, half of the penalty is payable to the local authority or the consumer protection association, respectively.
Apart from the right to claim for damages caused by a product of improper quality, the consumer has the right, at his or her own discretion, to choose to:
- demand its replacement with a product of the same brand (model, type);
- demand its replacement with a product of another brand (model, type) with the relevant recalculation of the purchase price;
- demand a proportional decrease of the price for the product;
- demand immediate and free-of-charge remediation of the defects of the product or reimbursement of the expenses of their remediation by the consumer or by a third person; or
- refuse to perform the sale-purchase agreement and demand the return of the price paid for the product – the consumer may return the defective product at the seller's request and at the seller's expense.
Additionally, the Consumer Protection Law provides that the seller (manufacturer, etc.) must pay a penalty to the consumer, of 1 per cent of the price of the goods for every day of delay in failing to abide by the time limits for satisfying the aforementioned remedies. Although the law does not cap the maximum amount of this penalty, the courts usually limit such compensation by awarding not more than 100 per cent of the price of the goods.
Year in review
Russia has now reached the stage where the consumer protection legislation has developed into a highly consumer-oriented set of rules and practices along with substantial supporting court practice and legislative guidance. Furthermore, in 2019, consumers obtained an additional legal remedy to protect their interests by means of class actions. There are an increasing number of product liability cases as a result of the developed awareness of consumers with regard to their rights. Moreover, legislators have introduced some guidance on the existing legislation, detailing the rights and obligations and increasing liabilities under consumer protection legislation.
On 14 October 2020, the Presidium of the Russian Supreme Court approved a Review on judicial practice relating to consumer disputes. The Supreme Court clarifications addressed a number of legal issues concerning 'consumer extremism', clarification of substantial defects in products, conduct of an expert examination of defective products and prohibition on the establishment of a clause for a mandatory pre-trial settlement of claims with a consumer. However, in some instances, consumers demonstrate abusive attitudes towards the rights granted to them by the Consumer Protection Law and bring poorly reasoned claims with the sole purpose of harassing the seller or manufacturer (in Russia, this is called consumer extremism). For example, in a recent case, an individual asked the court to prohibit production and to withdraw from trade all tobacco products within the Russian Federation. To support the claim, he referred to provisions of the Consumer Protection Law prohibiting production of goods that may cause harm to human health. Such cases arise quite frequently.
1 Sergey Yuryev is a partner at CMS Russia.